Lead Shift Leader: Build Teams, Elevate Service & Sales

Baskin-Robbins; Berwick (Columbia County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Medical and dental insurance

Disability & life insurance

Job summary

Lead Shift Leader at a Dunkin' Donuts franchisee supports the General Manager in building a strong team and delivering great guest experiences. You will help develop Shift Leaders and crew, while upholding brand standards and ensuring safe, efficient operations.

In a fast-paced environment, you’ll coach staff, participate in recruitment and training, and drive sales through excellent service and reliable execution. This role offers competitive weekly pay and benefits for full-time employees.

Qualifications

• Restaurant, retail, or supervisory experience required.
• Demonstrates guest focus and service excellence.
• Strong communication and teamwork skills.
• Ability to lead and coach team members.

Responsibilities

• Promote a team environment by coaching, recognizing achievements, and communicating effectively.
• Assist in recruitment, selection, and training of Crew Members and Shift Leaders.
• Support development through cross training and delegation of responsibilities.
• Hold team accountable for behavior and performance.
• Drive sales by executing restaurant standards and marketing initiatives.
• Ensure safety, labor and food costs are managed, and cleanliness is maintained.

Skills

Supervisory experience

Guest focus

Communication skills

Team leadership

Job description

Lead Shift Leader at a Dunkin' Donuts franchisee supports the General Manager in building a strong team and delivering great guest experiences. You will help develop Shift Leaders and crew, while upholding brand standards and ensuring safe, efficient operations.

In a fast-paced environment, you’ll coach staff, participate in recruitment and training, and drive sales through excellent service and reliable execution. This role offers competitive weekly pay and benefits for full-time employees.