Lead Service Technician supervisor

Mr. Appliance of Plymouth & Tewksbury; Plymouth (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Appliance Repair Technician to join their dynamic team. In this role, you will be pivotal in delivering exceptional customer service while leading a team of skilled technicians. Your responsibilities will include diagnosing and repairing home appliances, ensuring efficiency and quality in every job. This position offers a solid work-life balance with no nights or weekends, along with ongoing training and opportunities for bonuses. If you are passionate about helping others and enjoy teaching your craft, this could be the perfect opportunity for you.

Benefits

No nights or weekends

Bonus & Incentives

Company-Provided Vehicle

Health, Dental, and Vision benefits

Paid Time Off (14 days per year)

Fun Team Environment

Qualifications

• Minimum 4 years experience in appliance repair is a plus.
• Valid driver’s license and clean driving record required.

Responsibilities

• Diagnose and repair home appliances while leading a team of technicians.
• Provide excellent customer service and technical support.

Skills

Exceptional Customer Service

Critical Thinking

Problem Solving

Efficiency

Punctuality

Attention to Detail

Desire to Share Knowledge

Education

High school diploma or equivalent

Tools

iPad

Company Vehicle

Job description

Benefits & Pay

The pay range for this position is $30.00 to $42.00 per hour, depending on your experience in appliance repair. You also will have the opportunity to earn bonuses and a path to business ownership.

What we have to offer:

1. No nights or weekends: We value having a solid work-life balance. We work to make a living, without being overworked.
2. Bonus & Incentives: We reward hard work with generous bonuses and incentive pay.
3. Company-Provided Perks: We provide you with a company vehicle and iPad.
4. Benefits: Health, Dental, and Vision benefits are offered after 90 days of employment.
5. PTO: paid time off of 14 days per year.
6. Fun Team Environment: We stand by our culture and build our team with people that love what they do.

Are you the technician others call when they are stuck? Do you get excited when teaching your knowledge of appliances to other technicians? Do you enjoy helping others and teaching your craft? Would you like to have a part in improving the home life of families in your community?

If so, we are looking for you! Mr. Appliance is looking for a Lead Appliance Repair Technician. Apply today!

If you value working with people you actually like, having fun while you work, and protecting your free time, this is the place for you. You’ll enjoy working with our team. Oh, and did we mention… no nights or weekends!

We’ll also give you the ongoing training that you’ll need.

Your Responsibilities as Lead Appliance Technician

As a Lead Appliance Repair Technician, you are a key component in providing excellent customer service to our customers and our team of Appliance Repair Technicians.

Here are your primary responsibilities:

1. Diagnose and repair home appliances by troubleshooting, providing cost estimates, communicating with the customer, and collecting payments.
2. Lead a team of Appliance Repair Technicians to properly diagnose and repair appliances.
3. Serve as a resource and technical support for the team.
4. Effectively communicate with the office.

To Succeed in this Role as Lead Appliance Repair Technician, Here’s What You Need:

1. Exceptional Customer Service: In this role, you are the face of the company. You get to show off your ability to deliver a great customer experience, showing empathy toward the customer. You are there to accurately diagnose and solve their problem so they can get back to running an efficient household.
2. Getting from Diagnosis to Solution: You aren’t just there to explain what’s wrong – you also need to help the customer understand what needs to be done so that you can resolve their issues quickly.
3. Quality of Work: This role requires critical thinking skills and the ability to problem solve. This ensures that our customers are satisfied, and the job gets fixed correctly, the first time.
4. Efficiency: In order to respond to all of our customer’s needs for the day, you’ll need to be efficient with your time and the speed at which you can complete repairs.
5. Punctuality and Reliability: Our customers are anxiously waiting for your help! To deliver a great experience, you need to be available and show up on time.
6. Pride in the Details: If you keep your work vehicle clean and organized, and value attention to detail in completing customer information and reports, you’ll fit right in.
7. Thirst for Knowledge: New appliances and features come out all the time, so there is a need for regular training. You aren’t afraid to research new equipment and take advantage of training opportunities to expand your knowledge and skills.
8. Desire to Share Knowledge and Skills: This role requires someone who truly enjoys teaching other technicians all of the skills listed above.

Job Requirements

The following are the minimum requirements to be considered for the Appliance Technician position:

1. High school diploma or equivalent
2. Valid driver’s license and clean driving record
3. Previous experience of four years or more in appliance repair is a plus!

If you enjoy taking care of the customer, are awesome at troubleshooting, love working with your hands, and love sharing that knowledge with other technicians, a career at Mr. Appliance as Lead Appliance Repair Technician could be your future!

Apply today!