Lead Service Technician

ZipRecruiter; Ocala (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An innovative company seeks a Lead Service Technician to enhance client experiences through smart technology solutions. This role involves troubleshooting and solving audio-visual and security equipment issues in various settings. The ideal candidate will possess strong management skills and a passion for learning new technologies. Join a team dedicated to delivering exceptional service and building lasting relationships with clients. If you're ready to make a difference in the smart home industry, this opportunity is perfect for you!

Benefits

401(k)

Company Car

Medical, Vision, and Dental Insurance

Paid Holidays

Laptop & Peripherals

Training & Development

Profit Sharing

Opportunity for Advancement

Qualifications

• 3-5 years of experience in AV/Networking/Technology Integration.
• Control4 Certification preferred.

Responsibilities

• Troubleshoot audio, visual, controls, and security equipment.
• Manage support aspects including end-user training and troubleshooting.

Skills

AV/Networking/Technology Integration

Management Skills

Motivation to Learn

Blueprint Interpretation

Education

High School Diploma or Equivalent

Tools

Hand Tools

Power Tools

Job description

Job Description

Benefits:

• 401(k)
• Company car
• Competitive salary
• Opportunity for advancement
• Profit sharing
• Training & development

Benefits/Perks

• Competitive compensation based on experience and skillset
• Medical, Vision, and Dental Insurance
• 401K
• Paid Holidays
• Manufacturer Purchase Programs
• Laptop & Peripherals

Qualifications

• High school diploma or equivalent
• 3-5 years of AV/Networking /Technology Integration Experience
• Control4 Certification
• Motivated to learn new technologies and processes
• Exhibits strong management and leadership skills; capable of leading and motivating others
• Can pass a drug screen and background check
• Possess a valid Florida driver’s license and access to a reliable, insured motor vehicle
• Able to independently lift items up to 50 pounds
• Capable of sitting, standing, and kneeling for extended periods

Schedule/Expected Work Hours:

• We offer a flexible alternative workweek schedule of four 10-hour days
• May be required to work overtime
• Monday-Friday

Job Summary

We seek a Lead Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Our Lead Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.

Responsibilities

• Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
• Manage all aspects of support including end-user training, troubleshooting, and follow-through on escalation of issues.
• Collaborate on problem-solving in installation standards and provide challenges and successes during weekly team meetings.
• Travel to various job sites; use hand and power tools safely; maintain company-issued tools, equipment, and vehicle.
• Interact with clients, builders, and other industry professionals.
• Communicate daily with the project manager about project progress.

Company Overview

Daisy is a smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in-home problems today and bringing more joy into the lives of our clients.

Company Purpose/Mission

• Our Mission - To enhance the human experience through smart spaces.
• Our Vision - To be the most beloved brand in technology services.

Company Values

• Delight - We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability - We are responsible, transparent, and committed to delivering on our promises.
• Innovation - We offer creative solutions to meet and exceed evolving needs.
• Service - We are dedicated to serving our clients, franchisees, and each other to build enduring partnerships.
• You - We value relationships, respecting each individual's background, experience, and perspective.

Additional Information

We are a smoke, alcohol, and drug-free environment, including our buildings, vehicles, and job sites. We are an equal opportunity employer and do not discriminate based on race, gender, age, religion, disability, marital status, veteran status, or sexual orientation.