Home Retention Loss Mitigation Supervisor

New American Funding; Town of Texas (WI); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Home Retention Loss Mitigation Supervisor to lead a team in processing applications for alternatives to foreclosure. This role involves managing daily operations, ensuring compliance with mortgage laws, and providing coaching and training to staff. The ideal candidate will bring extensive experience in mortgage banking and a strong understanding of loss mitigation processes. Join a dynamic team that values collaboration and excellence in service delivery, while making a real impact on borrowers' lives. If you're ready to take on a challenging yet rewarding position, this opportunity could be your next career step.

Qualifications

• 3+ years in Mortgage Banking, Default Reporting, or Loss Mitigation.
• Strong knowledge of FNMA, FHLMC, USDA, FHA/VA requirements.

Responsibilities

• Supervise daily operations of Home Retention Associates.
• Ensure compliance with federal and state mortgage laws.
• Manage borrower application processes for delinquency reasons.

Skills

Collaboration Skills

Communication Skills

Analytical Skills

Knowledge of Mortgage Industry Terminology

Education

Bachelor’s Degree or Equivalent Experience

Tools

MS Office Suite

MS Outlook

MS Visio

SharePoint

MS Project

Job description

Direct message the job poster from New American Funding

Overview

Position: Home Retention Loss Mitigation Supervisor – Intake and Default Reporting

Location: Austin, TX or Remote

Pay: $40k to $70k annually DOE

Position Summary

The Home Retention Loss Mitigation Supervisor for Intake and Default Reporting is responsible for managing a team of up to 6 Home Retention Associates and reports to the SVP of Home Retention Loss Mitigation. The group assists borrowers by processing applications for alternatives to foreclosure and handles monthly/daily reporting of default loans to investors/insurers. Responsibilities include hiring, staffing, coaching, training staff, setting goals, ensuring work quality, and other duties as assigned.

Responsibilities

• Supervise daily operations of Home Retention Associates, ensuring compliance with policies, procedures, and guidelines, and timely, accurate loss mitigation reviews.
• Coordinate work to meet operational volume requirements.
• Provide feedback on compliance issues impacting servicing guidelines and regulations.
• Document staff performance trends, errors, and skill deficiencies; provide feedback.
• Develop and maintain performance plans for direct reports; conduct regular goal-setting and training sessions.
• Coach and train staff on operational issues.
• Handle escalated issues from associates and customers.
• Collaborate with SVP to develop strategies for application processing, underwriting, and portfolio management, ensuring compliance with procedures and timeframes.
• Manage borrower application processes to determine delinquency reasons, occupancy, and payment ability, reviewing for workouts or foreclosure alternatives.
• Manage production and exception reports for management and staff feedback.
• Serve as SME on mortgage loss mitigation options and reporting requirements to agencies.
• Ensure compliance with federal and state mortgage laws, regulations, investor requirements, and CFPB guidelines.

Qualifications

Desired Competencies:

• Ability to work under pressure and meet multiple deadlines.
• Strong collaboration skills.
• Goal-oriented with excellent communication skills.
• Knowledge of mortgage industry terminology, MSP experience (at least 2 years recent).
• Good business writing and math skills; analytical and organized.
• Proficiency in MS Windows, MS Outlook, MS Office Suite; experience with MS Visio, SharePoint, and MS Project is a plus.

Desired Education/Experience:

• 3+ years in Mortgage Banking, Default Reporting, Loss Mitigation, Bankruptcy, or Foreclosure processes.
• Bachelor’s Degree or equivalent experience.
• Knowledge of FNMA, FHLMC, USDA, FHA/VA requirements and CFPB guidelines.
• Reliable attendance and ability to pass background check.
• Bilingual (English/Spanish) is a plus.

Other Details

This role may require sitting or standing for long periods. Additional duties may be assigned as needed.

Work Authorization: Must verify eligibility to work in the U.S.

[EOE/M/F/D/V. Drug-free workplace.]

Physical Demands: Ability to lift up to ten pounds, work in an office setting, and perform related physical activities. Vision and hearing must be within normal ranges with or without correction.