Lead Service Operations (PHX) — Robotics & Tech Team

DoorDash USA; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

DoorDash Labs in the Phoenix area is seeking a seasoned leader to head the PM shift of the Service Operations team. You will guide both experienced and new technicians to maximize uptime, coordinating with Service Engineering for tooling needs and ensuring smooth handoffs between shifts.

Ideal candidates bring 6+ years in service operations, 2+ years of leadership, and strong KPI experience. A US driver’s license and a proactive mindset toward safety are required, with a preference for robotics

Qualifications

• 6+ years in service operations, field service, or technical operations.
• 2+ years leading service technicians or field teams, with ownership of performance and execution.
• Strong experience with work order systems and operational KPIs (MTTR, MTBF, throughput, SLA).
• Comfortable operating in fast-paced, ambiguous environments and driving results through others.
• Experience scaling operations, launching new markets, or supporting infrastructure buildouts.
• Experience in robotics, autonomous systems, electric vehicles, aircraft, or similar complex systems (preferred).
• Valid U.S. drivers license required and a successful completion of MVR required.

Responsibilities

• Foster a safety-first approach to all things Service.
• Lead the PM-shift team of technicians to maximize uptime of all assets.
• Work with Service Engineering on tooling/jig needs with field deployments of new platforms.
• Track technician productivity and KPIs to optimize resource use.
• Ensure adherence to Service SOPs, including work order and parts flow at local level.
• Coordinate development of Service Technicians in a career path within DoorDash Labs.
• Track KPIs and explain variances, and designate shift-owned vs shared metrics.
• Maintain uptime of all tools and equipment to support Service Operations.
• Own shift handoff with AM Associate Operations Manager and flag open work orders, escalations, and parts status.

Skills

Leadership

Field service

Operations management

KPI tracking

Robotics/Automation

Driver's license

SOP adherence

Communication

Tools

MaintainX

JIRA

APIs

Python

GitHub

Job description

DoorDash Labs in the Phoenix area is seeking a seasoned leader to head the PM shift of the Service Operations team. You will guide both experienced and new technicians to maximize uptime, coordinating with Service Engineering for tooling needs and ensuring smooth handoffs between shifts.

Ideal candidates bring 6+ years in service operations, 2+ years of leadership, and strong KPI experience. A US driver’s license and a proactive mindset toward safety are required, with a preference for robotics