Automotive Service Writer - Customer-Centric & Growth-Minded

Dave-Wright-Nissan-Subaru; Hiawatha (IA); Sur place; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision, and life ins.

401k profit sharing

Paid holidays

Résumé du poste

Dave Wright Nissan Subaru in Iowa is seeking an Automotive Service Writer to act as the interface between customers and technicians, greeting customers, scheduling appointments, and handling all repair paperwork. You will keep customers informed about repair progress and explain services needed, while relaying information to technicians for completion of work.

The role requires dependable, customer-focused professionals.

Qualifications

• Dependable, reliable team member.
• Excellent listening and communication skills.
• Growth mindset with willingness to learn.
• Strong organizational abilities and attention to detail.
• Ability to meet and exceed performance goals.
• Comfortable using a tablet device for check-ins and paperwork.
• Valid driver's license.

Responsabilités

• Be the interface between the customer and the technician for vehicle repairs.
• Greet customers and schedule appointments.
• Complete all necessary paperwork related to automotive repairs.
• Keep the customer updated on the status of repairs and explain needed services.
• Relay all pertinent information to the technician for completion of work.
• Follow up with guests, management, and other departments to solve problems.

Connaissances

Dependable

Customer service

Growth mindset

Organizational skills

Communication skills

Problem solving

Performance goals

Tablet usage

Driver's license

Description du poste

Dave Wright Nissan Subaru in Iowa is seeking an Automotive Service Writer to act as the interface between customers and technicians, greeting customers, scheduling appointments, and handling all repair paperwork. You will keep customers informed about repair progress and explain services needed, while relaying information to technicians for completion of work.

The role requires dependable, customer-focused professionals.