Lead Service Manager: Elevate Auto Care Experience

Colonial Group; Stratham (NH); On-site; USD 70,000 - 105,000; Full time

Job summary

Colonial Group in Stratham, NH seeks a Service Manager to lead a high-performing team and deliver exceptional automotive service. You will champion safety, training, and customer experience, while ensuring policy compliance and effective daily operations.

Ideal candidates bring 2+ years in automotive service management, a two-year college or technical background, and a record of building strong teams and safe, compliant workplaces.

Qualifications

• Two years related automotive service management experience.
• Completion of two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.

Responsibilities

• Ensure workplace safety is Priority #1 and comply with regulations.
• Build an extraordinary team delivering a superior customer experience.
• Hire, train and schedule staff; ensure LMS and vendor training compliance.
• Maintain clean, well-equipped service area and proper facility upkeep.
• Enforce service ethics and regulatory procedures; coordinate policy.
• Communicate with management and administer location policies.

Skills

People management

Leadership

Communication

Automotive service

Safety compliance

Education

Two-year college/technical program

Job description

Colonial Group in Stratham, NH seeks a Service Manager to lead a high-performing team and deliver exceptional automotive service. You will champion safety, training, and customer experience, while ensuring policy compliance and effective daily operations.

Ideal candidates bring 2+ years in automotive service management, a two-year college or technical background, and a record of building strong teams and safe, compliant workplaces.