Automotive Service Leader: Build Elite Teams

Colonial Group; Laconia (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

Colonial Group in New Hampshire is seeking a Service Manager who can inspire a team and drive the VIP mission to earn automotive customers for life by delivering an exceptional service experience. You will lead safety programs, build a strong team, manage scheduling, and ensure compliance with all policies while maintaining a clean, productive service department.

The role requires hands-on leadership, communication, and a commitment to training and development, with strong emphasis on customer

Qualifications

• Two years of automotive service management experience.
• ASE Certification C1 required.
• State inspection license where applicable.
• Current, valid driver’s license.
• Two-year college or technical school completion recommended.

Responsibilities

• Lead a high-performing service team.
• Ensure safety compliance and policy adherence.
• Schedule staff across all hours of operation.
• Coordinate with management and technicians on service delivery.
• Maintain facility and equipment standards.
• Engage customers and drive service excellence.

Skills

People management

Leadership

Customer service

Communication skills

Problem solving

Safety compliance

Education

Two-year college or technical school

Equivalent experience acceptable

Job description

Colonial Group in New Hampshire is seeking a Service Manager who can inspire a team and drive the VIP mission to earn automotive customers for life by delivering an exceptional service experience. You will lead safety programs, build a strong team, manage scheduling, and ensure compliance with all policies while maintaining a clean, productive service department.

The role requires hands-on leadership, communication, and a commitment to training and development, with strong emphasis on customer