Automotive Service Team Lead

Colonial Group

Bedford (NH)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Job summary

Colonial Group in Bedford, NH is seeking an Assistant Manager to support the Service Manager and lead the team to deliver an exceptional automotive service and a better customer experience. As the second in command, you will ensure safety, oversee daily operations, coach staff, and implement VIP programs and standards to achieve high-performance results.

You will communicate clearly with the team, manage schedules, coordinate with the Service Manager, and drive the store to meet safety, quality

Qualifications

Two years related experience in automotive service management.
Two-year college or technical school program recommended.
Or an equivalent combination of education and experience.
Current, valid driver’s license issued in state of residence.
Equipment Safety Certification.
ASE Certification C1 – Service Consultant required.
ASE Certification P2 – Parts Specialist recommended.
ASE Certification G1 – Maintenance and light repair recommended.
State Inspection License Required (where applicable).

Responsibilities

1) Maintain workplace safety as Priority #1; follow safety policies and training.
2) Serve customers by consulting with them and educating them about vehicle condition per MPI results.
3) Achieve better than average customer engagement as measured by SAX score.
4) Learn and execute managerial activities; help lead the team to deliver a different and better customer experience.
5) Communicate with the team throughout the day, daily huddles, and store meetings; monitor emails for appointments.