Service Manager: Lead a High-Performance Auto Care Team

Colonial Group; Wallingford (CT); On-site; USD 70,000 - 95,000; Full time

Job summary

Colonial Group is seeking a Service Manager in Connecticut to lead the service team at our location. The role emphasizes safety, customer service excellence, and team development.

You will oversee scheduling, training, and daily operations to deliver an exceptional automotive service experience. The ideal candidate has strong leadership, communication, and a deep understanding of automotive servicing, with a track record of building high-performing teams in a fast-paced environment.

Qualifications

• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Sound business sense and problem-solving ability.
• Strong organization and time management.
• Comprehensive understanding of automotive servicing.

Responsibilities

• Maintain safety as Priority #1 and follow safety policies.
• Build an extraordinary team and ensure LMS and vendor training.
• Schedule staff to meet customer needs during all hours.
• Communicate with team via daily huddles and meetings.
• Educate customers on vehicle conditions and recommended solutions.
• Dispatch and assign work orders to technicians efficiently.
• Attend off-site trainings as needed.
• Maintain clean and compliant service area and equipment.
• Ensure compliance with codes, policies and regulations.

Skills

People management

Leadership

Communication

Organization

Automotive servicing

Education

Two-year college or technical school recommended

Equivalent combination of education and experience

Job description

Colonial Group is seeking a Service Manager in Connecticut to lead the service team at our location. The role emphasizes safety, customer service excellence, and team development.

You will oversee scheduling, training, and daily operations to deliver an exceptional automotive service experience. The ideal candidate has strong leadership, communication, and a deep understanding of automotive servicing, with a track record of building high-performing teams in a fast-paced environment.