Automotive Service Manager: People-First Leader

Colonial Group; Calais (ME); On-site; USD 55,000 - 75,000; Full time

Job summary

Colonial Group in Maine seeks a Service Manager to lead a safety-first, customer-focused service department and drive VIP’s mission to earn automotive customers for life. You will be responsible for building a high-performing team, ensuring compliance, and delivering exceptional service across all hours of operation.

The role requires strong leadership, effective communication, and a deep knowledge of automotive servicing with ASE certifications.

Qualifications

• Two years related experience in automotive service management.
• Completion of a two-year college or technical school program recommended.
• Or an equivalent combination of education and experience.
• ASE Certifications: C1 – Service Consultant required; P2 – Parts Specialist recommended; G1 – Maintenance and light repair recommended; State Inspection License required where applicable.

Responsibilities

• Ensure workplace safety is Priority #1; follow safety policies and report unsafe conditions.
• Team Building: Hire and develop an extraordinary team that delivers a superior customer experience.
• Proper scheduling to meet customer needs across all hours of operation.
• Communicate with the team via daily huddles and store meetings.
• Train and deliver the 5 for 5 process to educate customers about vehicle conditions and solutions.
• Control dispatching and assignment of work orders to technicians per guidelines.
• Attend off-site meetings and training sessions several times per year.
• Enforce compliance with the service Code of Ethics and all regulations.

Skills

People management

Leadership

Communication

Business acumen

Organizational skills

Automotive servicing knowledge

Regulatory compliance

Education

Two-year college or technical school program

Job description

Colonial Group in Maine seeks a Service Manager to lead a safety-first, customer-focused service department and drive VIP’s mission to earn automotive customers for life. You will be responsible for building a high-performing team, ensuring compliance, and delivering exceptional service across all hours of operation.

The role requires strong leadership, effective communication, and a deep knowledge of automotive servicing with ASE certifications.