Lead Service Advisor — Grow into Service Manager

Hanania Automotive Group; Orange Park (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Voluntary Benefits

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Leave Time

Leadership development and training

Career advancement opportunities

Job summary

Hanania Automotive Group is seeking a Lead Service Advisor at Hanania Acura of Orange Park in Jacksonville, FL. This role leads the service team, mentors peers, and supports the Service Manager to deliver exceptional customer experiences.

It offers a clear path toward Assistant Service Manager or Service Manager. The ideal candidate has proven Automotive Service Advisor success, leadership drive, and strong CSI results, with experience in dealership systems and service tech.

Qualifications

• Previous experience as a high-performing Automotive Service Advisor.
• Leadership experience or a strong desire to grow into a management role.
• Proven ability to build customer relationships and consistently achieve high CSI scores.
• Excellent communication, coaching, and problem-solving skills.
• Strong organizational skills and the ability to manage multiple priorities.
• A positive, self-motivated, and team-oriented attitude.
• Passion for developing others and contributing to a winning culture.
• Experience with dealership management systems and service technology is preferred.
• Valid driver's license with an acceptable driving record.
• Must successfully pass a pre-employment background check and hair follicle drug screening.

Responsibilities

• Deliver an exceptional customer experience from vehicle check-in through delivery.
• Lead by example while mentoring and supporting fellow Service Advisors.
• Assist the Service Manager with daily operations, workflow management, and customer satisfaction initiatives.
• Help train, coach, and develop new and existing Service Advisors.
• Monitor repair order quality, customer communication, and advisor performance.
• Support department goals related to CSI, labor sales, maintenance recommendations, and profitability.
• Resolve customer concerns professionally while maintaining a positive ownership experience.
• Foster a culture of teamwork, accountability, and continuous improvement while representing The Hanania Way.

Skills

Automotive Service Advisor

Leadership

Customer relationships

Communication

Coaching

Problem-solving

Team collaboration

Tools

Dealership management systems

Service technology

Job description

Hanania Automotive Group is seeking a Lead Service Advisor at Hanania Acura of Orange Park in Jacksonville, FL. This role leads the service team, mentors peers, and supports the Service Manager to deliver exceptional customer experiences.

It offers a clear path toward Assistant Service Manager or Service Manager. The ideal candidate has proven Automotive Service Advisor success, leadership drive, and strong CSI results, with experience in dealership systems and service tech.