SERVICE ADVISOR- Acura

Paycom; Jacksonville (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Performance incentives

Health and retirement benefits

Training & development

Team environment

Discounts on vehicle purchases

Job summary

Hanania Automotive Group in Jacksonville, FL is seeking an Automotive Service Advisor who delivers exceptional customer service, ensures vehicle safety and reliability, and builds lasting customer loyalty. As the main point of contact, you’ll greet customers, assess vehicle needs, prepare repair orders with cost estimates, and coordinate with technicians to keep work progressing.

The role includes achieving sales goals, handling cash and checks, and benefiting from a rewards package with

Qualifications

• Customer Service Expertise: proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Goal-Oriented: ability to set and achieve sales and performance goals.
• Adaptability: thrive in a fast-paced environment with multiple priorities.
• Communication Skills: strong interpersonal and communication abilities.
• Organizational Skills: excellent organization and follow-up with technology.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

Responsibilities

• Customer Interaction: greet and assist customers, set and confirm appointments.
• Vehicle Assessment: determine needs through information and walk-arounds.
• Repair Orders: create repair orders with detailed cost and time estimates.
• Collaboration: communicate with technicians and parts to ensure timely completion and follow up.
• Sales Goals: achieve targeted sales goals and enhance product knowledge.
• Cash Handling: process cash and checks according to policy.

Skills

Customer service

Sales goals

Adaptability

Communication

Organization

Job description

Job Details: Job Location: Hanania Acura of Orange Park - Jacksonville, FL 32244, Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you’re ready to make a difference and create outstanding experiences for our customers, we want to hear from you!

Position Summary:

As an Automotive Service Advisor, you’ll be at the heart of our customer interactions, building loyalty and ensuring a top-notch service experience. You'll handle numerous customers, manage priorities, and keep follow-ups on track—all while providing outstanding care and creating positive experiences.

What we offer:

• A rewarding compensation package with enticing performance-based incentives that truly recognize your achievements.
• A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well-covered.
• Take advantage of continuous training and development opportunities designed to elevate your skills and advance your career.
• Join a fast-paced, collaborative team that values your contributions and fosters a positive work atmosphere.
• Top-Notch equipment and facilities that enhance your productivity and efficiency.
• Benefit from special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.

Key Responsibilities:

• Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
• Vehicle Assessment: Determine vehicle needs through customer information and walk-arounds, using consultative selling to plan for ongoing maintenance.
• Repair Orders: Create transparent repair orders with detailed cost and time estimates.
• Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
• Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
• Cash Handling: Accurately process cash and check receipts according to company policy.

Qualifications: What we need:

• Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Goal-Oriented: Ability to set and achieve sales and performance goals.
• Adaptability: Thrive in a fast-paced environment with multiple priorities.
• Communication Skills: Strong interpersonal skills and effective communication abilities.
• Organizational Skills: Excellent organization and follow-up skills, with experience in working with technology.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.