EXPERIENCED SERVICE ADVISOR

Hanania Automotive Group; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive incentives

Benefits package (health, dental, 401k

Training & development

Collaborative team environment

Modern facilities and equipment

Employee discounts on vehicles, parts,

Job summary

Hanania Automotive Group seeks an Automotive Experienced Service Advisor at Hyundai of Orange Park in Jacksonville, FL. You will drive exceptional customer service, assess vehicle needs, and coordinate with technicians to deliver timely maintenance and repairs.

Join a dynamic team with incentives, comprehensive benefits, and ongoing training to advance your career in a fast-paced automotive environment.

Qualifications

• Customer service experience required.
• Strong communication and interpersonal skills essential.
• Ability to meet sales targets and maintain high customer satisfaction.
• Must have a valid driver's license; willing to pass background check and drug screen.

Responsibilities

• Greet and assist customers, schedule and confirm service appointments.
• Assess vehicle needs through conversation and walkarounds.
• Create transparent repair orders with cost and time estimates.
• Coordinate with technicians and parts staff to complete work on time.
• Promote service plans and warranty opportunities to customers.
• Accurately handle cash receipts per policy.

Skills

Customer service

Sales goals

Interpersonal communication

Organizational skills

Valid driver's license

Background check & drug screen

Job description

Job Location: Hyundai of Orange Park - Jacksonville, FL 32244

Are you passionate about delivering exceptional customer service and ensuring vehicle safety and reliability? Hanania Automotive Group is seeking a dedicated Automotive Experienced Service Advisor who thrives in a dynamic environment and excels at building customer loyalty. If you’re ready to make a difference and create outstanding experiences for our customers, we want to hear from you!

Position Summary

As an Automotive Service Advisor, you’ll be at the heart of our customer interactions, building loyalty and ensuring a top‑notch service experience. You'll handle numerous customers, manage priorities, and keep follow‑ups on track—all while providing outstanding care and creating positive experiences.

What we offer

• A rewarding compensation package with enticing performance‑based incentives that truly recognize your achievements.
• A comprehensive benefits package, including health, dental, voluntary benefits and retirement plans, ensuring you and your family are well‑covered.
• Continuous training and development opportunities designed to elevate your skills and advance your career.
• A fast‑paced, collaborative team that values your contributions and fosters a positive work atmosphere.
• Top‑Notch equipment and facilities that enhance your productivity and efficiency.
• Special employee discounts on vehicle purchases, parts, and services as a token of appreciation for your hard work.

Key Responsibilities

• Customer Interaction: Greet and assist customers in a friendly manner, setting and confirming appointments to streamline their service experience.
• Vehicle Assessment: Determine vehicle needs through customer information and walk‑arounds, using consultative selling to plan for ongoing maintenance.
• Repair Orders: Create transparent repair orders with detailed cost and time estimates.
• Collaboration: Communicate with technicians and parts associates to ensure timely job completion and follow up with customers on vehicle status.
• Sales Goals: Achieve targeted sales goals and enhance product knowledge to support service maintenance and warranty needs.
• Cash Handling: Accurately process cash and check receipts according to company policy.

Qualifications

• Customer Service Expertise: Proven ability to provide exceptional customer service and maintain high satisfaction levels.
• Goal‑Oriented: Ability to set and achieve sales and performance goals.
• Adaptability: Thrive in a fast‑paced environment with multiple priorities.
• Communication Skills: Strong interpersonal skills and effective communication abilities.
• Organizational Skills: Excellent organization and follow‑up skills, with experience in working with technology.
• A valid driver's license.
• Must pass background check and hair follicle drug screen.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.