Lead Service Advisor: Grow Into Management

Hanania-Acura; Jacksonville (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off (PTO) & Paid Leave Time

Company-Paid Life Insurance

Employee discounts on vehicle, parts &

Leadership development and training

Job summary

Hanania Automotive Group in Jacksonville, FL is seeking a Lead Service Advisor who will set the standard for customer service and support the Service Manager with daily operations. This leadership role offers mentoring opportunities, a clear path to Assistant Service Manager or Service Manager, and exposure to a technology-driven workshop that rewards performance.

You will lead by example, coach others, and help drive CSI improvements while maintaining a positive ownership experience for

Qualifications

• Previous experience as a high-performing Automotive Service Advisor.
• Leadership experience or a strong desire to grow into a management role.
• Proven ability to build customer relationships and consistently achieve high CSI scores.
• Excellent communication, coaching, and problem-solving skills.
• Strong organizational skills and the ability to manage multiple priorities.
• A positive, self-motivated, and team-oriented attitude.
• Passion for developing others and contributing to a winning culture.
• Experience with dealership management systems and service technology is preferred.
• Valid driver's license with an acceptable driving record.
• Must successfully pass a pre-employment background check and hair follicle drug screening.

Responsibilities

• Deliver an exceptional customer experience from vehicle check-in through delivery.
• Lead by example while mentoring and supporting fellow Service Advisors.
• Assist the Service Manager with daily operations, workflow management, and customer satisfaction initiatives.
• Help train, coach, and develop new and existing Service Advisors.
• Monitor repair order quality, customer communication, and advisor performance.
• Support department goals related to CSI, labor sales, maintenance recommendations, and profitability.
• Resolve customer concerns professionally while maintaining a positive ownership experience.
• Foster a culture of teamwork, accountability, and continuous improvement while representing The Hanania Way.

Job description

Hanania Automotive Group in Jacksonville, FL is seeking a Lead Service Advisor who will set the standard for customer service and support the Service Manager with daily operations. This leadership role offers mentoring opportunities, a clear path to Assistant Service Manager or Service Manager, and exposure to a technology-driven workshop that rewards performance.

You will lead by example, coach others, and help drive CSI improvements while maintaining a positive ownership experience for