Lead Server & Shift Leader — Grow with Flex Hours

Spickler NGW LLC; Arizona; Sur place; USD 22 000 - 36 000; Plein temps

Avantages offerts par ce poste

Health insurance

Sick leave

Flexible scheduling

401(k) retirement plan with company

Résumé du poste

Native Grill & Wings is seeking a Lead Server/Shift Manager to oversee daily restaurant operations during shifts, coordinate staff schedules, and maintain service quality. You will train and mentor team members, handle customer concerns, and ensure health and safety compliance.

The role requires 3–5 years of high-volume restaurant experience, strong communication, and proficiency with POS systems. Flexible hours, nights, weekends, and holidays are expected.

Qualifications

• Minimum 3–5 years of FOH or BOH experience in a high-volume restaurant environment.
• Strong communication and interpersonal abilities.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety and sanitation regulations.
• Proficient in POS systems and basic computer applications.

Responsabilités

• Oversee daily restaurant operations during assigned shifts to ensure efficient service.
• Coordinate and manage staff schedules, ensuring adequate coverage for peak times.
• Monitor service quality and customer satisfaction, addressing any issues promptly.
• Train, mentor, and support servers and other staff to maintain high standards of service.
• Handle customer complaints and resolve issues to maintain a positive dining experience.
• Ensure compliance with health and safety regulations and restaurant policies.
• Assist with the setup and breakdown of dining areas before and after service.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Lead by example in providing exceptional customer service and hospitality.

Connaissances

FOH/BOH experience

Strong communication

Multitask under pressure

Food safety knowledge

POS systems basics

Outils

POS systems

Description du poste

Native Grill & Wings is seeking a Lead Server/Shift Manager to oversee daily restaurant operations during shifts, coordinate staff schedules, and maintain service quality. You will train and mentor team members, handle customer concerns, and ensure health and safety compliance.

The role requires 3–5 years of high-volume restaurant experience, strong communication, and proficiency with POS systems. Flexible hours, nights, weekends, and holidays are expected.