Shift Lead: Team Leader in Fast-Casual Dining

Wings Over; Worcester (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Paid time off for activism

Weekly pay via direct deposit

Participation in tip pool

Free food and family discounts

Opportunities for advancement

Job summary

Wings Over is seeking a Shift Lead to supervise Crew Members, open/close the store, and assist with cash drawers. The role emphasizes maintaining standards, coaching the team, and upholding health and safety guidelines.

Qualifications include 1 year of supervisory experience in food/hospitality, Serv-Safe certification, strong communication, and the ability to lift 50 lbs. Must be able to work nights, holidays, and weekends.

Qualifications

• 1 year of store-level supervisor experience in food/hospitality preferred.
• Serv-Safe Certification required.
• Knowledge of supervisory practices and procedures.
• Able to communicate clearly and concisely.
• Able to handle confidential/sensitive information.
• Strong interpersonal and leadership skills; able to coach others.
• Flexible schedule - nights, holidays, weekends, open or close shifts.
• Able to lift 50 lbs and stand for prolonged periods.
• Legal US work authorization.

Responsibilities

• Supervises crew members and models Wings Over standards, values, and behaviors.
• Opens or closes the store as needed and assists with cash drawers.
• Trains others on core products, processes, and FOH/BOH workstations; coaches Crew Members.
• Assigns duties to ensure smooth flow of operations and problem-solving.
• Maintains clean, organized workstations; follows health, safety, and sanitation guidelines.
• Checks cash drawers and assists with deposits.
• Contributes to store goals and sales growth.
• Maintains regular, punctual attendance and Wings Over dress code.

Skills

Store supervision

Clear communication

Leadership

Confidential information handling

Flexible schedule

Lift 50 lbs

Education

Serv-Safe Certification

Job description

Wings Over is seeking a Shift Lead to supervise Crew Members, open/close the store, and assist with cash drawers. The role emphasizes maintaining standards, coaching the team, and upholding health and safety guidelines.

Qualifications include 1 year of supervisory experience in food/hospitality, Serv-Safe certification, strong communication, and the ability to lift 50 lbs. Must be able to work nights, holidays, and weekends.