Lead Server/Shift Manager

Spickler Ngw Llc; Arizona; Vor Ort; USD 22.000 - 36.000; Vollzeit

Benefits dieser Stelle

Health insurance

Sick leave

Flexible scheduling

401(k) retirement plan with company

Zusammenfassung

Native Grill & Wings is seeking a Lead Server/Shift Manager to oversee daily restaurant operations during shifts, coordinate staff schedules, and maintain service quality. You will train and mentor team members, handle customer concerns, and ensure health and safety compliance.

The role requires 3–5 years of high-volume restaurant experience, strong communication, and proficiency with POS systems. Flexible hours, nights, weekends, and holidays are expected.

Qualifikationen

• Minimum 3–5 years of FOH or BOH experience in a high-volume restaurant environment.
• Strong communication and interpersonal abilities.
• Ability to multitask and work efficiently under pressure.
• Knowledge of food safety and sanitation regulations.
• Proficient in POS systems and basic computer applications.

Aufgaben

• Oversee daily restaurant operations during assigned shifts to ensure efficient service.
• Coordinate and manage staff schedules, ensuring adequate coverage for peak times.
• Monitor service quality and customer satisfaction, addressing any issues promptly.
• Train, mentor, and support servers and other staff to maintain high standards of service.
• Handle customer complaints and resolve issues to maintain a positive dining experience.
• Ensure compliance with health and safety regulations and restaurant policies.
• Assist with the setup and breakdown of dining areas before and after service.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Lead by example in providing exceptional customer service and hospitality.

Kenntnisse

FOH/BOH experience

Strong communication

Multitask under pressure

Food safety knowledge

POS systems basics

Tools

POS systems

Jobbeschreibung

Job Description

Lead Server/Shift Manager

Love wings and sports? Join our family, have fun and take pride in your work. Native Grill & Wings is looking for a Lead Server/Shift Manager.

Lead Server/Shift Manager - Job Responsibilities

• Oversee daily restaurant operations during assigned shifts to ensure efficient service.
• Coordinate and manage staff schedules, ensuring adequate coverage for peak times.
• Monitor service quality and customer satisfaction, addressing any issues promptly.
• Train, mentor, and support servers and other staff to maintain high standards of service.
• Handle customer complaints and resolve issues to maintain a positive dining experience.
• Ensure compliance with health and safety regulations and restaurant policies.
• Assist with the setup and breakdown of dining areas before and after service.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Lead by example in providing exceptional customer service and hospitality.

Lead Server/Shift Manager - Job Requirements

• Minimum of 3-5 years of FOH or BOH experience in a high-volume restaurant environment
• Strong communication and interpersonal abilities
• Ability to multitask and work efficiently under pressure
• Knowledge of food safety and sanitation regulations
• Proficient in POS systems and basic computer applications
• Availability to work flexible hours, including nights, weekends, and holidays
• Ability to train and mentor new staff members
• Physical ability to stand for long periods and lift up to 25 pounds

Lead Server/Shift Manager - Job Benefits

• Competitive hourly wage plus tips (Tips on serving shifts)
• Health insurance
• Sick leave
• Flexible scheduling
• 401(k) retirement plan with company match
• Employee meal discounts
• Professional development and training opportunities
• Opportunities for career advancement