Lead Sales & Customer Experience - Home & Design

West Elm; Fairfax (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

A generous employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health benefits, dental and vision

Career opportunities across brands

Job summary

West Elm at Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to energize customers and bring the brand to life through product discovery that suits the way they entertain at home.

You will drive sales by sparking connections and creating lasting relationships with guests. Join a People First team focused on quality and integrity; enjoy a comprehensive benefits package and opportunities for growth.

Qualifications

• 1-3 years retail sales experience with shift supervision experience preferred
• 1-2 years experience in home related design, visual merchandising, or stockroom responsibilities preferred (specialty retail preferred, but not required)
• Must be able to lift and mobilize up to 75 lbs and be mobile on the sales floor

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on- duty shifts
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Retail sales

Leadership

Customer service

Opening closing procedures

Job description

West Elm at Williams-Sonoma, Inc. is seeking a Lead, Sales (Key Holder) to energize customers and bring the brand to life through product discovery that suits the way they entertain at home.

You will drive sales by sparking connections and creating lasting relationships with guests. Join a People First team focused on quality and integrity; enjoy a comprehensive benefits package and opportunities for growth.