Lead Sales & Store Captain – Home Décor

West Elm

Dedham (MA)

On-site

USD 26,174 - 30,307

Full time

14 days+

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Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health, dental, vision

Career development

Online learning

Job summary

West Elm is seeking a Lead, Sales (Key Holder) at our San Francisco store to inspire customers and bring the brand to life. You will help customers discover products and drive sales while modeling exceptional service.

You will support opening/closing, supervise associates, and ensure visual standards, inventory, and safety are maintained. The role offers a generous discount, benefits, and growth opportunities within Williams-Sonoma, Inc.

Qualifications

Excellent communication, organization, and leadership abilities.
Ability to motivate and influence others through actions.
1-3 years of retail sales experience with shift supervision preferred.
1-2 years in home design, visual merchandising, or stockroom duties preferred.

Responsibilities

Create engaging experiences for customers by sharing home improvement expertise.
Support opening and closing routines, register functions, and back-office tasks.
Supervise staff to meet financial goals and deliver world-class service.
Ensure store visuals, replenishment, cleanliness, safety, and back-of-house standards.
Serve as Selling Captain and role model for sales and customer service.
Foster a fair, respectful work environment aligned with People First philosophy.