Sales Associate

Casa-De-Montecristo; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Casa de Montecristo in Austin seeks a Sales Associate to build guest relationships, deliver exceptional service in the humidor and lounge, and meet store KPI goals. You will actively promote products, convey promotions, and uphold brand standards while fostering a welcoming atmosphere.

The role requires flexibility for nights, weekends, and holidays, with strong communication and a team-oriented mindset. Experience in retail or hospitality and cigar knowledge are valued, along with a commitment

Qualifications

• Experience in retail, hospitality, or service environments.
• POS and/or computer skills required.
• Cigar knowledge a plus.
• Flexible schedule including nights, weekends, holidays.
• Excellent interpersonal skills.
• Strong teamwork and work ethic.
• Track record of meeting sales and operational goals.
• Ability to adapt to changing business conditions.

Responsibilities

• Provide world-class guest experience in the humidor and lounges through exemplary service and selling skills. Serve as brand ambassador.
• Build relationships with customers and communicate product features and promotions.
• Drive results and exceed sales and KPI goals as part of a team.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in store operations and execute corporate initiatives efficiently.
• Follow all policies and SOPs and comply with state/local regulations.
• Maintain visual standards and a safe environment.
• Perform other duties as assigned.

Skills

Retail experience

Hospitality

Customer service

Interpersonal skills

Team player

Sales driven

Flexibility

Cigar knowledge

POS proficiency

Emotional intelligence

Tools

POS systems

Job description

About Us

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about a delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.