Sales Associate

TABACALERA USA Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Casa de Montecristo is seeking a Sales Associate in Austin, TX to cultivate strong guest relationships and deliver operational excellence as part of a team achieving high standards.

You will provide world-class service in the humidor and lounges, build relationships, and communicate product features and promotions. The role requires flexibility for nights, weekends, and holidays, with a focus on meeting sales goals and upholding brand standards.

Qualifications

• Retail or service experience preferred.
• POS / computer skills required.
• Cigar knowledge a plus.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Provide world-class guest experience in the humidor and lounges through exemplary service and selling skills.
• Build relationships with customers and communicate product features, benefits, and promotions.
• Demonstrate drive for results and work as part of a team to meet sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in store operations and support corporate initiatives in a timely, efficient manner.
• Follow all policies and SOPs and comply with state/local regulations.
• Maintain brand image with clean, comfortable, and safe environment.
• Other duties as assigned.

Tools

POS Systems

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Overview

The Sales Associate is responsible for cultivating strong guest relationships and delivering operational excellence as part of a team that achieves high standards of results.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills. Serves as a Casa de Montecristo brand ambassador.
• Build relationships with customers. Proactively and effectively communicate product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results. Accountable for becoming a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assists in the complete operations of the store. Performs all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follows all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintains visual and cleanliness standards to support the brand image. Ensures a comfortable, responsible and safe environment.
• Other duties as assigned

Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed
• Cigar knowledge a plus
• Ability to work a flexible schedule (night, weekends, holidays)
• Exceptional interpersonal skills
• Hands on team player with a strong work-ethic
• Passionate and persistent about a delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals
• Demonstrated flexibility and emotional intelligence to adapt to a frequently changing business conditions with energy and accountability.

Work Environment/Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/ or humid conditions. The noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/ or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.