Sales Associate

Casa de Montecristo; Paramus (NJ); On-site; USD 20,664 - 24,796; Full time

Job summary

Casa de Montecristo in Paramus is seeking a Sales Associate to deliver a world-class guest experience in the humidor and smoking lounges, leveraging exemplary service and selling skills. You will build relationships, communicate product features and promotions, and develop strong knowledge of Casa de Montecristo products while supporting store operations and complying with SOPs and regulations.

This role requires flexibility for nights, weekends, and holidays, with a team-focused, energetic

Qualifications

• Previous experience in a retail, hospitality or service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands-on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.

Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Build relationships with customers, proactively and effectively communicating product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results, accounting for becoming a trusted, successful tobacconist and consistently working as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in the complete operations of the store, performing all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follow all Casa de Montecristo policies and SOPs, as well as state and local regulations.
• Maintain visual and cleanliness standards to support the brand image, ensuring a comfortable, responsible and safe environment.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Team player

Flexibility

POS systems

Product knowledge

Job description

Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.

Sales Associate Responsibilities

• Provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
• Build relationships with customers, proactively and effectively communicating product features and benefits, as well as promotional information.
• Demonstrate a tenacious drive for results, accounting for becoming a trusted, successful tobacconist and consistently working as part of a team to exceed sales and KPI goals.
• Develop and maintain strong knowledge of Casa de Montecristo products.
• Assist in the complete operations of the store, performing all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
• Follow all Casa de Montecristo policies and standard operating procedures (SOPs), as well as state and local regulations.
• Maintain visual and cleanliness standards to support the brand image, ensuring a comfortable, responsible and safe environment.
• Other duties as assigned.

Sales Associate Qualifications

• Previous experience in a retail, hospitality or other service-centric environment.
• POS and/or computer skills needed.
• Cigar knowledge is a plus.
• Ability to work a flexible schedule (night, weekends, holidays).
• Exceptional interpersonal skills.
• Hands-on team player with a strong work-ethic.
• Passionate and persistent about delivering a stellar guest experience.
• A track record of meeting challenging sales and operational goals.
• Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.

Work Environment / Conditions

While performing the duties of this job, the employee is regularly exposed to smoke or airborne particles. The employee is occasionally exposed to wet and/or humid conditions. Noise level in the work environment is usually moderate.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands, reach with hands and arms; and talk or hear. The employee frequently is required to climb or balance and stoop, kneel or sit; the employee must frequently lift and/or move up to 35 pounds. Specific vision abilities required by this job include the ability to adjust focus.