Remote Azure IT Support Manager - Lead Cloud and Security

Peerless; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Opportunities for professional development

Collaborative work environment

Job summary

A leading cybersecurity firm is seeking a Technical Support Manager to oversee remote support operations and manage Azure infrastructure. The role includes leading an IT service team, ensuring incident resolution, and maintaining service quality. Candidates should have over 3 years of leadership experience in IT support and proficiency in Azure technologies. This full-time position offers a competitive salary and the opportunity to work on impactful projects.

Qualifications

• 3+ years of experience in IT service management or technical support leadership.
• Proficient in Azure AD and virtual machines.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead and supervise the IT support/service team.
• Ensure timely incident resolution and high-quality service delivery.
• Manage Microsoft Azure resources.

Skills

Azure AD

Virtual machines

Networking

Storage

Problem-solving

Team leadership

Tools

ServiceNow

Connectwise

Freshservice

Job description

A leading cybersecurity firm is seeking a Technical Support Manager to oversee remote support operations and manage Azure infrastructure. The role includes leading an IT service team, ensuring incident resolution, and maintaining service quality. Candidates should have over 3 years of leadership experience in IT support and proficiency in Azure technologies. This full-time position offers a competitive salary and the opportunity to work on impactful projects.