Lead Retail Service Specialist: Customer & Ops Coach

O'Reilly Auto Parts; Flint (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages & PTO

401k with employer contributions

Medical/Dental/Vision Insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist with sales, customer service, store appearance, and operations. This role may assume shift management in the Manager’s absence.

Bilingual candidates are encouraged to apply for this position in Flint, MI. Responsibilities include leading a service-oriented team, handling in-store and online orders, processing returns, and ensuring accurate invoicing and security procedures.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience preferred.
• Knowledge of automotive systems and repair helpful.
• ASE Certification desirable.
• Fluency in Spanish or other languages highly desirable.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to programs.
• Answer telephone according to policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders; notify customers on shipment arrivals.
• Handle special orders and outside purchases per procedure; use outside order ledger.
• Process returns, issue refunds with correct payment methods, and stage returned merchandise.
• Ensure merchandise is invoiced before leaving the store; communicate Zipline messages and manage merchandising tasks.
• Ensure staff follow posted work schedules; clock in/out per policy.
• Perform opening/closing duties, day-end procedures, deposits, bank tasks, and security checks.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Retail sales experience

Automotive systems knowledge

ASE Certification

Spanish language

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assist with sales, customer service, store appearance, and operations. This role may assume shift management in the Manager’s absence.

Bilingual candidates are encouraged to apply for this position in Flint, MI. Responsibilities include leading a service-oriented team, handling in-store and online orders, processing returns, and ensuring accurate invoicing and security procedures.