Lead Retail Service & Production Specialist

FedEx Office; Tulsa (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

FedEx Office in Tulsa, OK is seeking a Lead Consultant who provides friendly, expert service across print, signs & graphics, and shipping, while managing production orders and guiding store activities.

You will take customer orders, quote pricing, operate equipment, lead a team when needed, and ensure quality throughout the production process. A strong communicator who can train others will thrive in this role.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Take customer orders and provide pricing information.
• Manage production flow and ensure orders are completed on time.
• Coordinate shipping, packaging, and delivery of orders.
• Operate the POS terminal and handle transactions.
• Train store team members and assist in supervision as needed.
• Ensure quality during and after the production process.

Skills

Consultative selling

Customer service

Verbal and written communication

Team leadership

Training teammates

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office in Tulsa, OK is seeking a Lead Consultant who provides friendly, expert service across print, signs & graphics, and shipping, while managing production orders and guiding store activities.

You will take customer orders, quote pricing, operate equipment, lead a team when needed, and ensure quality throughout the production process. A strong communicator who can train others will thrive in this role.