Lead Retail Customer Service & Production Coordinator

FedEx Office and Print Services; Vienna (VA); On-site; USD 29,000 - 33,000; Full time

Job summary

FedEx Office in the United States is seeking a Lead Consultant to manage print, signs & graphics, and shipping services. You will take customer orders, provide pricing, coordinate store activities, and supervise production workflows to ensure accuracy and timely delivery.

This role requires strong communication, leadership to assist teammates when needed, and the ability to handle complex orders and multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Takes customer orders, giving pricing information and performing consultative selling.
• Manages production flow to ensure orders are done right and on time.
• Recommends FedEx Office products and services and tracks production jobs.
• Operates the POS and handles financial transactions and deposits.
• Coordinates pick-up and delivery of customer orders and communicates across shifts.
• Assists in training store team members and supports shipping-related activities.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

2+ years of specialized experience

Job description

FedEx Office in the United States is seeking a Lead Consultant to manage print, signs & graphics, and shipping services. You will take customer orders, provide pricing, coordinate store activities, and supervise production workflows to ensure accuracy and timely delivery.

This role requires strong communication, leadership to assist teammates when needed, and the ability to handle complex orders and multiple tasks in a fast-paced environment.