Lead Retail Sales Associate / Customer Service - Massage and Skincare Studio

WellBiz Brands, Inc.; Surprise (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Bonuses based on monthly conversion

Job summary

Elements Massage in Surprise, AZ seeks a Lead Sales & Customer Service Associate to guide our new studio's client experience and growth. You will lead the team, manage schedules and office duties, and drive lead outreach while collaborating with Marketing on conversion strategies.

A strong focus on member retention, excellent communication, and a proactive, energetic approach are essential. You will follow our proven sales process to enroll members in the Elements Wellness Program and build

Qualifications

• 1+ years of Sales experience preferred.
• Customer service oriented with a focus on member retention.
• Strong verbal and written communications skills.
• Ability to multitask and stay organized.
• Outgoing, positive and energetic demeanor.
• Must be available nights, weekends and holidays.
• Basic computer skills required.
• Experience with MindBody Software is a plus.
• Membership sales experience preferred.

Responsibilities

• Lead outreach and contact perspective members.
• Manage the team schedule and general office duties.
• Work with Marketing on lead conversion practices.
• Provide excellent customer service and drive member retention.
• Follow the sales process to enroll in the Elements Wellness Program.
• Maintain high energy and professional interactions with clients.

Skills

Sales experience

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Team leadership

Office management

MindBody Software

Tools

MindBody Software

Job description

Hello! Passionate about health & wellness? Passionate about building a career that will lead to being a studio manager and running your own shop and team?! It takes with starting somewhere and here is the place where you can start as a retail sales associate/customer service lead and grow with us! Join our team at Elements Massage in Surprise, AZ!

We are a brand new Elements Massage in Surprize, AZ and are looking for a Lead Sales & Customer Service Associate in the health and wellness industry. We are looking for a fantastic sales leader to provide excellent customer service to our clients and grow our business. This person will follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. The Leader will be responsible for people management, lead management, outreach, and conversion, client experience, retention, and office management.

Lead Sales & Customer Service Associate Benefits

• Pay $16-$18 per hour depending on experience
• Bonuses based on monthly conversion numbers

Lead Sales & Customer Service Associate Qualifications

• Manages lead outreach and contacts perspective members
• Manages the team schedule and gneral office duties
• Works with Marketing Team on best demonstrated practices for lead conversion strategies
• Customer service oriented with a focus on member retention
• Results oriented, metrics driven
• 1+ years of Sales experience preferred
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• MindBody Software experience a plus
• Membership sales an experience preferred!

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.