Sales & Client Services

Elements Massage; Mesa (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Bonuses based on monthly conversion

Complimentary monthly massage at theスタ

Job summary

Elements Massage Mesa Riverview is seeking a Retail Sales Associate to drive retail sales and deliver outstanding customer service to clients and members.

You will inform clients about the Elements Wellness Program, enroll members, and handle paperwork and payments with a friendly, professional approach.

The role offers commission opportunities, bonuses based on performance, and a welcoming team focused on creating exceptional experiences for every guest.

Qualifications

• Ability to follow our proven sales process to sell the Elements Wellness Program and build customer loyalty.
• Love listening to new, existing, and prospective clients.
• Prior retail sales experience preferred; selling memberships or services in person to potential clients.
• Customer Service in a spa-like environment is preferred; providing hospitality-driven service.
• Familiarity with scheduling and payments processed with computer programs.

Responsibilities

• Lead retail sales and customer service for potential clients and current members.
• Inform clients about the Elements Wellness Program, a membership plan.
• Enroll clients into the Elements Wellness Program.
• Be the first and final face of hospitality, whether on the phone or in the studio.
• Ensure client appointment paperwork and payments are brief, painless, and accurate.
• Collaborate with managers and massage therapists to create a client-centric environment.

Skills

Communication

Listening

Sales experience

Teamwork

Customer service

Tools

CRM software

Job description

Overview

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Elements Massage Mesa Riverview is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Responsibilities

Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+in additional bonuses.

Our Brand Promise

To better the lives of everyone we touch.

Responsibilities and Duties:

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.

• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan

• Following our proven sales process to enroll clients into the Elements Wellness Program

• Being the first and final face of hospitality, whether on the phone or in the studio

• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate

• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications and Skills:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.

• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.

• The right candidate can turn every incident of client criticism to a story of great customer service.

• Prior retail sales experience preferred; selling memberships or services in��person to potential clients.

• Customer Service in a spa��like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.

• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy��to��learn computer programs.

• Driven to create the best work environment for the employees and the best experiences for the client.

Studio Specific Benefits

• Bonuses based on monthly conversion numbers

• A complimentary monthly massage at the studio

If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today! Must be available nights and weekends.