Retail Sales Associate / Customer Service in Massage/Skincare

WellBiz Brands, Inc.; Surprise (AZ); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Pay $15-16 per hour

Bonuses based on monthly conversions

Job summary

Elements Massage in Surprise, AZ is seeking a friendly Retail Sales Associate (front desk) to welcome clients, explain our Wellness Program, and drive member growth.

You will use a proven sales process, listen carefully to clients, and turn feedback into exceptional service. Prior retail or spa-like customer service is preferred; Mindbody experience is a plus.

Join a brand-new studio and grow with our team as we build loyalty and deliver outstanding guest experiences.

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person.
• Customer service in a spa-like environment is preferred.
• Mindbody platform experience is a plus.
• Familiarity with scheduling and payments software.

Responsibilities

• Follow our proven sales process to sell the monthly Wellness Program.
• Listen to clients and turn criticism into great service stories.
• Help build customer loyalty and grow with the studio.
• Provide friendly front desk support and retail assistance.

Skills

Communication

Listening

Customer service

Wellness passion

Growth mindset

Tools

Mindbody platform

Scheduling software

Payments processing

Job description

Join us at Elements Massage in Surprise, AZ!

Passionate about building a career that will lead to being a studio manager and running your own shop and team?! It takes with starting somewhere and here is the place where you can start as a retail sales associate / customer service (front desk) role and grow with us!

We are a brand new Elements Massage in Surprise, AZ and need someone like you!

Retail Sales Associates enjoy the following perks

• Pay $15-16 per hour depending on experience
• Bonuses based on monthly conversion numbers

Here’s what we are looking for

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Someone who is passionate about wellness
• Someone who wants to grow with our studio

Qualifications

• Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
• Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs. Mindbody platform experience is a plus!
• Driven to create the best work environment for the employees and the best experiences for the client.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.