Lead Retail Sales Associate / Customer Service - Massage and Skincare Studio

Elements Massage; Surprise (AZ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Bonuses based on monthly conversion

Job summary

Elements Massage in Surprise, AZ is seeking a Lead Sales & Customer Service Associate to drive member growth and deliver exceptional client experiences. The role focuses on implementing the sales process for the Elements Wellness Program, managing the team schedule, and coordinating with marketing efforts to optimize lead conversion.

The position emphasizes people management, outreach, and office operations, with bonuses tied to monthly conversion performance.

Qualifications

• 1+ years of Sales experience preferred.
• Customer service oriented with a focus on member retention.
• Strong verbal and written communications skills.
• Must be an excellent organizer and problem solver with strong project management skills.

Responsibilities

• Manages lead outreach to perspective members.
• Manages the team schedule and general office duties.
• Works with Marketing Team on lead conversion strategies.
• Customer service oriented with a focus on member retention.
• Must be able to multitask and be energetic and resourceful.

Skills

Sales

Customer service

Communication

Team coordination

Interpersonal skills

Tools

MindBody

Job description

Overview

Hello! Passionate about health & wellness? Passionate about building a career that will lead to being a studio manager and running your own shop and team?! It takes with starting somewhere and here is the place where you can start as a retail sales associate/customer service lead and grow with us! Join our team at Elements Massage in Surprise, AZ!

We are a brand new Elements Massage in Surprize, AZ and are looking for a Lead Sales & Customer Service Associate in the health and wellness industry. We are looking for fantastic sales leader to provide excellent customer service to our clients and grow our business. This person will follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty. The Leader will be responsible for people management, lead management, outreach, and conversion, client experience, retention, and office management.

Lead Sales & Customer Service Associate Benefits:

• Pay $16-$18per hour depending on experience
• Bonuses based on monthly conversion numbers

Lead Sales & Customer Service Associate Qualifications:

• Manages lead outreach and contacts perspective members
• Manages the team schedule and gneral office duties
• Works with Marketing Team on best demonstrated practices for lead conversion strategies
• Customer service oriented with a focus on member retention
• Results oriented, metrics driven
• 1+ years of Sales experience preferred
• Basic computer skills
• Ability to multitask
• Must be outgoing, positive, cheerful, engaging, energetic, and resourceful
• Strong verbal and written communications skills
• Possess strong interpersonal skills to communicate with confidence to both internal personnel and customers
• Must be an excellent organizer and problem solver with strong project management skills
• Must be able to work flexible days and hours; including nights, weekends, and holidays
• MindBody Software experience a plus
• Membership sales an experience preferred!

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.