Sales & Client Services

WellBiz Brands, Inc.; Mesa (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonuses based on monthly conversion

Complimentary monthly massage

Job summary

WellBiz Brands, Inc. operates Elements Massage Mesa Riverview, seeking a Retail Sales Associate / Customer Service role. You will lead in-store client interactions, explain the Elements Wellness Program, and guide customers through enrollment to create an exceptional massage experience.

Ideal candidates enjoy talking with clients, listening actively, and delivering hospitality with a focus on relationship-building and seamless checkout. Weekend availability is required.

Qualifications

• Ability to follow a proven sales process to enroll clients in wellness programs.
• Love listening to clients and turning feedback into high-quality service.
• Prior retail sales experience preferred; selling memberships or services in person.

Responsibilities

• Lead retail sales and customer service for potential clients and members.
• Inform clients about the Elements Wellness Program and its benefits.
• Follow the sales process to enroll clients into the program.
• Be the first and last face of hospitality in person or on the phone.
• Ensure paperwork and payments are accurate and smooth.
• Collaborate with managers and therapists to create client-centric environment.

Skills

Sales experience

Customer service

Active listening

Communication skills

Team player

Hospitality mindset

Education

High school diploma preferred

Tools

POS systems

Job description

If you're looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Elements Massage Mesa Riverview is a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives. Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+ in additional bonuses.

Our Brand Promise

To better the lives of everyone we touch.

Responsibilities and Duties

• Elements Massage is looking for a Retail Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Elements Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
• Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world

Qualifications and Skills

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in��person to potential clients.
• Customer Service in a spa��like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy��to��learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Studio Specific Benefits

• Bonuses based on monthly conversion numbers
• A complimentary monthly massage at the studio

Must be available nights and weekends.