Lead Retail Customer Service & Production Specialist

FedEx Logistics; Holland Charter Township (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office in Michigan is seeking a Lead Consultant who delivers friendly, expert service, takes customer orders, provides pricing, and guides complex print, signage and shipping jobs from start to finish.

You will manage production flow, coordinate shifts, supervise teammates, handle POS transactions, and rely on consultative selling to recommend FedEx Office products while ensuring quality and on-time delivery in a fast-paced store setting.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Coordinates shipping-related services including packaging, labeling and inventory of shipping supplies.
• Assists in training of store team members and collaborates to maintain quality standards.

Skills

Customer service

Sales ability

Communication

Education

High school diploma or equivalent

Job description

FedEx Office in Michigan is seeking a Lead Consultant who delivers friendly, expert service, takes customer orders, provides pricing, and guides complex print, signage and shipping jobs from start to finish.

You will manage production flow, coordinate shifts, supervise teammates, handle POS transactions, and rely on consultative selling to recommend FedEx Office products while ensuring quality and on-time delivery in a fast-paced store setting.