Lead Retail Customer Experience & Production Specialist

FedEx Office; Delafield (WI); On-site; USD 38,000 - 47,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant at a Wisconsin retail location to deliver exceptional customer service while coordinating store activities. You will take orders, provide pricing, and recommend FedEx Office products and services, managing complex orders with proficiency in equipment operation.

The role requires leadership in coordinating shifts, training team members, and ensuring quality throughout production and shipping processes.

Qualifications

• High school diploma or equivalent.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Takes customer orders and provides pricing information.
• Manages production flow to ensure orders are on time.
• Coordinates pickup and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in training of store team members.

Skills

Customer service

Sales

Leadership

POS operation

Education

High school diploma or equivalent

Tools

Point of Sale (POS) system

Job description

FedEx Office is seeking a Lead Consultant at a Wisconsin retail location to deliver exceptional customer service while coordinating store activities. You will take orders, provide pricing, and recommend FedEx Office products and services, managing complex orders with proficiency in equipment operation.

The role requires leadership in coordinating shifts, training team members, and ensuring quality throughout production and shipping processes.