Lead Retail Customer Experience & Production Specialist

FedEx Corporation; San Francisco (CA); On-site; USD 32,000 - 37,000; Full time

Job summary

FedEx Office in San Francisco is seeking a Lead Consultant who expertly handles print, signs & graphics, and shipping activities. You will take customer orders, provide pricing, and guide clients to FedEx Office solutions while coordinating store tasks.

You’ll lead production, ensure quality and on-time delivery, and mentor teammates as needed. Strong communication and customer service are essential, with a readiness to handle complex orders and resolve escalations under supervision.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.

Skills

Customer service

Communication

Leadership potential

Education

High school diploma or equivalent

Tools

POS terminal

Job description

FedEx Office in San Francisco is seeking a Lead Consultant who expertly handles print, signs & graphics, and shipping activities. You will take customer orders, provide pricing, and guide clients to FedEx Office solutions while coordinating store tasks.

You’ll lead production, ensure quality and on-time delivery, and mentor teammates as needed. Strong communication and customer service are essential, with a readiness to handle complex orders and resolve escalations under supervision.