Lead Restoration Technician & On-Site Team Leader

HighGround; Florida; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company-paid life insurance

Disability coverage

401(k) with company match

Paid vacation, sick time, and holidays

Weekly pay

Base salary plus commission

Job summary

HighGround is seeking a Lead Technician to manage a team of technicians and oversee restoration projects from start to finish. You will ensure safety, quality, and adherence to SOPs on all job sites, while maintaining a professional image and delivering excellent customer service.

You will document moisture levels with meters, report additional services to the In-Home Sales Specialist, and operate a company vehicle safely.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with clean record.
• Pass background check and drug screening.
• Strong customer service mindset with a desire to help people in difficult situations.
• Ability to participate in an on-call rotation.
• Strong work ethic with a commitment to learning, continuous improvement, and personal growth.
• Positive attitude with a willingness to support others and contribute to a team environment.
• 1–2 years of experience in construction, plumbing, water mitigation, carpentry, or related fields strongly preferred. IICRC certification is a plus, but not required.

Responsibilities

• Supervise a team of technicians to oversee job projects from start to finish, ensuring all tasks are completed according to plan and within the designated time frame.
• Ensure SOPs and safety compliance on all job sites, maintaining safety, quality, and a professional image.
• Conduct clean, safe, and precise demolition using hand and power tools, ensuring that all work is performed efficiently and with minimal disruption to the property.
• Document drying progress using moisture meters, ensuring accurate and thorough records of moisture levels and drying effectiveness.
• Communicate with the In-Home Sales Specialist to report additional services needed that were not captured on the initial job ticket, ensuring that all client needs are addressed.
• Drive a company vehicle to and from job sites, adhering to all state traffic laws and company policies to ensure the safety of yourself and others on the road.
• Complete all applicable compliance tasks in DASH on a daily basis, ensuring that all work complies with industry standards and company policies.
• Maintain strong attention to detail to ensure that our customers receive excellent service, with all aspects of the job handled with care and precision.

Skills

Team Management

SOP & Safety

Demolition

Moisture Documentation

Client Communication

Vehicle Operation

Compliance (DASH)

Attention to Detail

Education

High School Diploma or equivalent

Job description

HighGround is seeking a Lead Technician to manage a team of technicians and oversee restoration projects from start to finish. You will ensure safety, quality, and adherence to SOPs on all job sites, while maintaining a professional image and delivering excellent customer service.

You will document moisture levels with meters, report additional services to the In-Home Sales Specialist, and operate a company vehicle safely.