Lead Restoration Crew Chief: Water, Fire & Mold Mitigation

SERVPRO®️ Team JRF; Manchester (NH); On-site; USD 74,501,000 - 85,962,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with Roth option

Company vehicle for job response

IICRC certification advancement

Job summary

SERVPRO Team JRF in Manchester, NH is seeking an experienced Restoration Crew Chief to lead field crews on water, fire, and mold mitigation projects from our Manchester facility.

The role requires hands-on restoration leadership, the ability to scope losses, set containment, guide technicians, and communicate with customers and adjusters from day one. On-call emergency coverage is included with a paid bonus and growth opportunities toward a Production Manager role.

Qualifications

• 2+ years of hands-on restoration/mitigation experience (water damage restoration, fire cleanup, or mold remediation).
• Prior experience leading a crew or running jobs independently.
• IICRC WRT certification is required.
• Valid driver's license with clean driving record (you will drive company vehicles).
• Ability to lift 50+ lbs, work in crawl spaces/attics, and wear PPE including respirators.
• Ability to pass a background check.
• Reliable availability for rotating on-call emergency response.

Responsibilities

• Lead 2–4 person crews on residential and commercial water, fire, and mold losses.
• Perform on-site scoping, moisture mapping, and daily monitoring/documentation.
• Set up drying equipment, containment, and demolition per IICRC S500/S520 standards.
• Complete daily job documentation, photos, and drying logs in restoration software.
• Communicate job status directly with customers, project managers, and adjusters.
• Train and direct restoration technicians on-site.
• Participate in the on-call rotation for emergency response (paid on-call bonus program).

Skills

Restoration/mitigation experience

Crew leadership

Clean driving record

Physical ability

Background check

On-call availability

Education

IICRC WRT certification

IICRC ASD/FSRT/AMRT (preferred)

Job description

SERVPRO Team JRF in Manchester, NH is seeking an experienced Restoration Crew Chief to lead field crews on water, fire, and mold mitigation projects from our Manchester facility.

The role requires hands-on restoration leadership, the ability to scope losses, set containment, guide technicians, and communicate with customers and adjusters from day one. On-call emergency coverage is included with a paid bonus and growth opportunities toward a Production Manager role.