Mitigation Project Manager: Water & Fire Restoration Leader

Servpro Industries, Inc.; Manchester (NH); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO Team JRF in Manchester, NH is seeking an experienced Mitigation Project Manager to lead water, fire, smoke and mold restoration projects from emergency response through dry out, stabilization, documentation, and final billing support.

This hands-on role requires managing multiple active jobs, coordinating crews and vendors, and communicating with homeowners, property managers, insurers, and third‑party administrators to deliver a five-star service.

Qualifications

• 3+ years of water or fire mitigation experience.
• Experience running mitigation jobs from start to finish.
• Proficiency with Xactimate for estimating and sketching.
• Ability to manage multiple active jobs and crews.
• Knowledge of drying, demolition, containment, decontamination.
• Experience communicating with insurance adjusters.
• Strong written and verbal communication.
• Valid driver’s license.
• Willingness to participate in after-hours/on-call rotation as needed.

Responsibilities

• Respond to water, fire, smoke, and mold losses and lead mitigation projects.
• Inspect sites, determine scope, and create mitigation plans.
• Build drying plans, equipment layouts, containment plans, and demolition plans.
• Write and update mitigation estimates and sketches using Xactimate and SERVPRO systems.
• Communicate with homeowners, property managers, insurance adjusters, and third‑party administrators.
• Schedule, coordinate, and lead mitigation crews and vendors.
• Monitor job progress, moisture readings, equipment usage, labor, and job profitability.
• Maintain complete job documentation, including photos, moisture logs, notes, signatures, and required forms.
• Manage estimate updates, supplements, and documentation needed to support billing.
• Set clear expectations with customers and deliver a five‑star service experience.
• Coordinate smooth handoffs to reconstruction when needed.

Skills

Mitigation experience

Leadership

Communication skills

Driver's license

Tools

Xactimate

Job description

SERVPRO Team JRF in Manchester, NH is seeking an experienced Mitigation Project Manager to lead water, fire, smoke and mold restoration projects from emergency response through dry out, stabilization, documentation, and final billing support.

This hands-on role requires managing multiple active jobs, coordinating crews and vendors, and communicating with homeowners, property managers, insurers, and third‑party administrators to deliver a five-star service.