Restoration Crew Chief Water Fire Damage Mitigation

SERVPRO Team JRF; Salem (MA); On-site; USD 74,501,000 - 85,962,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) with Roth option

Company vehicle for job response

Uniforms provided

On-call bonus program

Tool incentive program

Boot program

Job summary

SERVPRO Team JRF in Manchester, NH, seeks an experienced Restoration Crew Chief to lead field crews on water, fire, and mold projects. You will scope losses, set containment, direct technicians, document per IICRC standards, and communicate with customers and adjusters from day one.

This role requires leading a crew, handling on-site duties, and coordinating with project managers. Benefits include health, PTO, retirement options, a company vehicle, and on-call bonuses.

Qualifications

• 2+ years hands-on restoration/mitigation experience (water, fire, mold)
• Prior experience leading a crew or running jobs independently
• IICRC WRT certification
• Valid driver’s license with clean driving record
• Ability to lift 50+ lbs and wear PPE including respirators
• Background check clearance required
• On-call emergency response availability

Responsibilities

• Lead 2–4 person crews on water, fire, and mold losses
• On-site scoping, moisture mapping, daily monitoring/documentation
• Set up drying equipment, containment, and demolition per IICRC standards
• Document progress with photos and logs in restoration software
• Communicate status to customers, PMs, and adjusters
• Train and direct restoration technicians on-site
• Participate in rotating on-call emergency response (paid)

Skills

Restoration experience

Crew leadership

IICRC WRT

Driver's license

On-call readiness

Tools

Xactimate

Job description

Experienced Restoration Crew Chief — Lead Water, Fire & Mold Mitigation Crews | Manchester, NH

SERVPRO Team JRF, a nine-location restoration operation serving New Hampshire and Massachusetts, is hiring an experienced Restoration Crew Chief to lead field crews on water damage, fire damage, and mold remediation projects out of our Manchester, NH facility.

This is not an entry-level role. We are hiring a working crew leader who has already run mitigation jobs — someone who can walk onto a loss, scope it, set containment, direct technicians, document per IICRC standards, and communicate with customers and adjusters from day one.

What You'll Do

• Lead 2–4 person crews on residential and commercial water, fire, and mold losses
• Perform on‑site scoping, moisture mapping, and daily monitoring/documentation
• Set up drying equipment, containment, and demolition per IICRC S500/S520 standards
• Complete daily job documentation, photos, and drying logs in restoration software
• Communicate job status directly with customers, project managers, and adjusters
• Train and direct restoration technicians on‑site
• Participate in the on‑call rotation for emergency response (paid on-call bonus program)

What You Must Bring (Required)

• 2+ years of hands‑on restoration/mitigation experience (water damage restoration, fire cleanup, or mold remediation)
• Prior experience leading a crew or running jobs independently
• IICRC WRT certification
• Valid driver’s license with clean driving record (you will drive company vehicles)
• Ability to lift 50+ lbs, work in crawl spaces/attics, and wear PPE including respirators
• Ability to pass a background check
• Reliable availability for rotating on‑call emergency response

Preferred (Not Required)

• IICRC ASD, FSRT, or AMRT certifications
• Experience with Xactimate scoping or matterport documentation
• Experience on large‑loss commercial projects
• OSHA 10/30

What We Offer

• $26.00–$30.00/hour based on experience and certifications
• Paid on-call bonus program
• Tool incentive program
• Red Wing boot program
• Company‑provided uniforms
• Health benefits, paid time off, and 401(k) with Roth option
• Company vehicle for job response
• Paid IICRC certification advancement — we invest in your credentials
• Stable, established franchise with nine locations and year‑round work — restoration doesn’t slow down in winter

Who Thrives Here

Crew chiefs who take ownership of their jobs from first call to final walkthrough. If you’ve been running losses for someone else and want a company with real systems, real support, and a clear path to Production Manager, this is that job.

SERVPRO Team JRF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.