Lead Restaurant Assistant Manager — Guest Experience

Freddy's Frozen Custard & Steakburgers; Broken Arrow (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Meal allowance

Family-friendly hours

Paid training

Advancement opportunities

Job summary

Freddy's Frozen Custard & Steakburgers in Oklahoma is seeking an Assistant Manager to lead a fast-paced team with a focus on Genuine Hospitality and guest satisfaction. You will collaborate with the General Manager to shape strategy, coach staff, and drive business results while maintaining Freddy’s standards of quality.

The role emphasizes on-floor leadership, coaching, scheduling, and learning opportunities.

Qualifications

• At least 1 year of experience as a shift lead or manager in a full-service, casual dining or quick-service restaurant.
• Demonstrated ability to deliver exceptional guest service and develop people.
• Experience reading financial statements, sales or activity reports to measure productivity and goal achievement.
• Proficiency with desktop software and spreadsheets; experience with labor management and P&Ls is a plus.
• Strong attention to detail and quality standards while managing time and priorities efficiently.
• Ability to communicate effectively with guests and team members.
• A dynamic personality and passion for serving high-quality food with a smile.
• Always focused on profits, sales growth and team development.

Responsibilities

• Uphold Freddy’s standards of Hospitality, Quality and Cleanliness and teach them to the team.
• Lead by example, be vocal and prepared, and demonstrate strong time-management skills.
• Show a willingness to learn and accept coaching and constructive criticism.
• Practice situational management, expect the unexpected and correct operational mistakes with guest satisfaction as the goal.
• Spend most of your time on the restaurant floor rather than the office, maintaining a sense of urgency and intensity.
• Assess team performance, coach and develop team members and build a positive culture.
• Control labor and food costs, reduce waste and improve efficiency.
• Maintain cleanliness and maintenance of the facility and equipment.
• Build relationships with guests and handle guest issues with a hospitality-first mindset.
• Manage vendor relationships, product ordering and inventory appropriate to sales volume.
• Utilize management tools such as spreadsheets, schedules, financial reports (P&L), pars and inventory levels to drive profitability and growth.
• Hire, train and motivate staff, coordinate schedules and perform performance analysis to identify opportunities for growth.

Skills

Leadership

Customer Service

Time Management

Communication

Coaching

Hospitality

Attention to Detail

Profit Focus

Spreadsheets

Tools

Spreadsheets

Job description

Freddy's Frozen Custard & Steakburgers in Oklahoma is seeking an Assistant Manager to lead a fast-paced team with a focus on Genuine Hospitality and guest satisfaction. You will collaborate with the General Manager to shape strategy, coach staff, and drive business results while maintaining Freddy’s standards of quality.

The role emphasizes on-floor leadership, coaching, scheduling, and learning opportunities.