Restaurant Leadership: Assistant Manager, Guest Experience

Freddy's Frozen Custard & Steakburgers; United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

Paid time off

Meal allowance

Family-friendly hours

Paid training

Job summary

Freddy’s Frozen Custard & Steakburgers is seeking an Assistant Manager to lead daily operations with a focus on genuine hospitality and teamwork. You’ll partner with the General Manager to shape strategic direction, coach staff, and drive guest satisfaction while maintaining high standards of quality and cleanliness.

Responsibilities include labor and cost control, on-floor leadership, vendor coordination, and performance coaching.

Qualifications

• 1 year+ experience as a shift lead or manager in full-service, casual dining or quick-service restaurant.
• Demonstrated ability to deliver exceptional guest service and develop people.
• Experience reading financial statements, sales or activity reports to measure productivity and goal achievement.
• Proficiency with desktop software and spreadsheets; experience with labor management and P&Ls is a plus.
• Strong attention to detail and quality standards while managing time and priorities efficiently.
• Ability to communicate effectively with guests and team members.
• A dynamic personality and passion for serving high-quality food with a smile.
• Always focused on profits, sales growth and team development.

Responsibilities

• Uphold Freddy’s standards of Hospitality, Quality and Cleanliness and teach them to the team.
• Lead by example, be vocal and prepared, and demonstrate strong time-management skills.
• Practice situational management, correct operational mistakes with guest satisfaction as the goal.
• Spend most of your time on the restaurant floor, maintaining urgency and intensity.
• Assess team performance, coach and develop team members and build a positive culture.
• Control labor and food costs, reduce waste and improve efficiency.
• Maintain cleanliness and maintenance of the facility and equipment.
• Build relationships with guests and handle guest issues with a hospitality-first mindset.
• Manage vendor relationships, product ordering and inventory appropriate to sales volume.
• Utilize management tools such as spreadsheets, schedules, financial reports (P&L), pars and inventory levels to drive profitability and growth.
• Hire, train and motivate staff, coordinate schedules and perform performance analysis to identify opportunities for growth.

Skills

Guest service

Leadership

Team development

Time management

Coaching

Communication

Tools

P&L familiarity

Job description

Freddy’s Frozen Custard & Steakburgers is seeking an Assistant Manager to lead daily operations with a focus on genuine hospitality and teamwork. You’ll partner with the General Manager to shape strategic direction, coach staff, and drive guest satisfaction while maintaining high standards of quality and cleanliness.

Responsibilities include labor and cost control, on-floor leadership, vendor coordination, and performance coaching.