Lead Residential Warranty Care Manager

Titanworkforce; Santa Rosa (CA); On-site; USD 43,000 - 61,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

401(k)

Job summary

Titan Workforce is seeking a Customer Care Manager (Residential Building) in Santa Rosa, CA to oversee home warranty claims across multiple communities. The role involves coordinating subcontractors, scheduling work, and ensuring timely, high-quality repairs within the first 18 months of occupancy.

Responsibilities include managing claims end-to-end, communicating with homeowners and trades, and maintaining detailed logs.

Qualifications

• High level of customer service
• Problem solving and scheduling
• Time management and strong organizational skills
• Knowledge of construction processes and building codes and safety standards
• Min 2 years of experience in construction or related management

Responsibilities

• Management of warranty claims
• Pass a criminal background check
• Have a valid drivers license and insurance
• Evaluate claims and schedule subcontractors for completion
• Conduct follow-up visits/emails with the homeowner
• Maintains customer satisfaction thru life of claim
• Work closely with and hold subcontractors accountable for any substandard work and quality repairs
• Provide excellent customer service through warranty service and administration, under trying circumstances at times
• A workable degree of computer experience
• Ability to work in a busy, sometimes demanding, environment
• Visit the home to inspect and assess the issue and determine if it is under warranty
• Schedule, set, and communicate all service request work
• Perform all necessary follow-through communication, and scheduling with both the homeowner and thetrade to complete service requests
• Keep accurate service request logs and documentation of all work performed

Skills

Customer service

Scheduling

Time management

Construction knowledge

Building codes

Job description

Titan Workforce is seeking a Customer Care Manager (Residential Building) in Santa Rosa, CA to oversee home warranty claims across multiple communities. The role involves coordinating subcontractors, scheduling work, and ensuring timely, high-quality repairs within the first 18 months of occupancy.

Responsibilities include managing claims end-to-end, communicating with homeowners and trades, and maintaining detailed logs.