Guest Experience Reservations Specialist

Hotel Leveque; Fontana-on-Geneva Lake (WI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Discounted hotel stays for friends and

Free meals during shifts

Paid training

Health benefits

Job summary

The Abbey Resort in Fontana-on-Geneva Lake, Wisconsin, is hiring a Reservations Agent to join our guest-focused team. You will help guests plan their stay by answering questions, securing accommodations, and delivering personalized service that aligns with our hospitality standards.

This full-time, hourly role offers growth opportunities, on-site collaboration, and a supportive work environment designed to create memorable resort experiences for every guest.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality, reservations, front desk, or call center preferred.
• Excellent communication and customer service skills.
• Proficiency with computers and data entry.
• Detail-oriented with strong organizational abilities.
• Ability to multitask in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Assist guests with room reservations, modifications, and cancellations.
• Answer questions about accommodations, rates, amenities, and resort offerings.
• Provide exceptional service while handling guest requests and special accommodations.
• Process deposits and maintain accurate reservations records.
• Collaborate with resort departments to ensure a seamless guest experience.

Job description

The Abbey Resort in Fontana-on-Geneva Lake, Wisconsin, is hiring a Reservations Agent to join our guest-focused team. You will help guests plan their stay by answering questions, securing accommodations, and delivering personalized service that aligns with our hospitality standards.

This full-time, hourly role offers growth opportunities, on-site collaboration, and a supportive work environment designed to create memorable resort experiences for every guest.