Lead Qualification & Appointment Specialist

Culligan; United States; A distancia; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental and Vision insurance

401(K) retirement plan

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Descripción de la vacante

Culligan by WaterCo is seeking a Lead Catcher to manage inbound inquiries and execute outbound outreach, maximizing appointment opportunities within WA, OR, or CA. The role collaborates with regional sales teams to ensure smooth scheduling and accurate lead data.

Ideal candidates have 1–3 years in customer-facing roles, strong communication, and experience with Salesforce or IFS. This position offers a stable path in a company with long-standing industry presence and comprehensive benefits.

Formación

• 1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or a related role.
• High school diploma or GED; Associate’s or Bachelor’s degree preferred.
• Proficiency in Microsoft Word and Excel; experience with Salesforce or similar systems.
• Strong communication and organizational skills.
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment.

Responsabilidades

• Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.
• Follow established outreach standards, communication cadences, and engagement workflows to ensure consistency.
• Take ownership of customer interactions through appointment confirmation and timely follow-up.
• Build trust and maintain a high-quality customer experience through professionalism and effective communication.
• Demonstrate persistence and disciplined follow-up to re-engage prospects and advance sales opportunities.

Conocimientos

Customer service

Call center

Lead management

Appointment setting

Sales support

Communication

Educación

High school diploma or GED

Associate or Bachelor’s degree

Herramientas

Salesforce

IFS

Descripción del empleo

Culligan by WaterCo is seeking a Lead Catcher to manage inbound inquiries and execute outbound outreach, maximizing appointment opportunities within WA, OR, or CA. The role collaborates with regional sales teams to ensure smooth scheduling and accurate lead data.

Ideal candidates have 1–3 years in customer-facing roles, strong communication, and experience with Salesforce or IFS. This position offers a stable path in a company with long-standing industry presence and comprehensive benefits.