Lead Catcher

culliganalabama; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plan

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Job summary

Culligan by WaterCo is seeking a Lead Catcher to manage inbound inquiries, perform outbound outreach, and convert leads into scheduled appointments.

You will validate consultations, support the sales team, and log all interactions in Salesforce to ensure visibility and continuity. Ideal candidates have 1–3 years in customer service, MS Word/Excel skills, and familiarity with CRM tools; on-site role in OH/IN/KY.

This is a full-time position with benefits.

Qualifications

• 1–3 years in customer service, call center operations, lead management, appointment setting, or related roles.
• High school diploma or GED; associate or bachelor’s preferred in Business/Operations.
• Proficiency with Word and Excel; experience with Salesforce or similar systems.
• Strong communication and organizational skills; problem-solving and prioritization abilities.

Responsibilities

• Manage inbound inquiries and outbound outreach to maximize appointment opportunities.
• Follow outreach standards, cadences, and workflows for consistency and effectiveness.
• Own customer interactions through appointment confirmation, follow-up, and inquiries resolution.
• Maintain high-quality customer experience with professionalism and responsiveness.
• Support sales pipeline by coordinating with Regional Sales Coordinators and Household Sales Representatives.
• Document all communications and scheduling details in Salesforce for visibility.

Skills

Lead qualification

Appointment scheduling

Sales support

CRM navigation

Communication

Education

High school diploma or GED

Associate or Bachelor’s degree (preferred)

Tools

Salesforce

Microsoft Word

Microsoft Excel

Job description

Join Culligan by WaterCo as a Lead Catcher!

Must reside in OH, IN, or KY.

Key Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.

• Follow established outreach standards, communication cadences, and engagement workflows to ensure consistency and effectiveness.
• Take ownership of customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
• Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and effective communication.
• Demonstrate persistence, resilience, and disciplined follow-up to re-engage prospects and advance sales opportunities.
• Confidently guide customers through qualification and appointment-setting while balancing customer needs with business objectives.

What You'll Do:

• Lead Qualification & Appointment Validation and Scheduling
  • Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
  • Confirm customer interest, appointment details, and qualification requirements prior to the consultation.
  • Meet designated lead-to-appointment conversion and responsiveness targets.
• Sales Pipeline & Team Support
  • Partner closely with Regional Sales Coordinators and Household Sales Representatives to ensure smooth appointment scheduling and transitions throughout the sales process.
  • Assist in maintaining appointment conversion, responsiveness, and lead management performance objectives.
• Systems Support Functions
  • Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
  • Document all customer communications, outreach efforts, appointment outcomes, and routing actions in real time to ensure visibility and continuity.

What We're Looking for:

• 1–3 years of experience in customer service, call center operations, lead management, appointment setting,sales support, or a related customer-facing role preferred
• High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Why Join Culligan?

• Medical, Dental and Vision insurance
• 401(K) retirement plan
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.

The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.

Culligan by WaterCo is an Equal Opportunity Employer.