Lead Catcher - OH, IN, KY Based Remote

Culligan By WaterCo; Indianapolis (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(K) retirement plan

Exclusive Culligan Product Discounts

Paid Time Off (PTO)

Job summary

Culligan by WaterCo is seeking a Lead Catcher to manage inbound inquiries, conduct outbound outreach, and maximize appointment opportunities. You will follow established communication cadences and ensure accuracy in scheduling and follow-up.

Responsibilities include qualifying leads, coordinating with regional sales teams, and maintaining customer records in Salesforce. A background in customer service and strong organizational skills are essential.

Qualifications

• 1–3 years of experience in customer service or related roles.
• High school diploma or GED; associate or bachelor’s preferred in business/operations.
• Proficiency in MS Word/Excel; experience with Salesforce/IFS expected.

Responsibilities

• Manage inbound inquiries and outbound outreach to maximize appointment opportunities.
• Follow outreach standards, cadences, and workflows for consistency and effectiveness.
• Own customer interactions through appointment confirmation, timely follow-up, and inquiry resolution.
• Build trust with customers through professionalism, responsiveness, and clear communication.
• Demonstrate persistence and disciplined follow-up to re-engage prospects and advance sales.
• Guide customers through qualification and appointment-setting while balancing needs with business goals.

Skills

Customer service

Call center operations

Lead management

Appointment setting

Sales support

Communication

Education

High school diploma or GED

Associate's or Bachelor's degree in Business/Operations

Tools

Microsoft Word

Microsoft Excel

Salesforce

IFS

Job description

Join Culligan by WaterCo as a Lead Catcher!

Must reside in OH, IN, or KY.

Key Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.

• Follow established outreach standards, communication cadences, and engagement workflows to ensure consistency and effectiveness.
• Take ownership of customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
• Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and effective communication.
• Demonstrate persistence, resilience, and disciplined follow-up to re-engage prospects and advance sales opportunities.
• Confidently guide customers through qualification and appointment-setting while balancing customer needs with business objectives.

What You'll Do

• Lead Qualification & Appointment Validation and Scheduling
  • Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
  • Confirm customer interest, appointment details, and qualification requirements prior to the consultation.
  • Meet designated lead-to-appointment conversion and responsiveness targets.
• Sales Pipeline & Team Support
  • Partner closely with Regional Sales Coordinators and Household Sales Representatives to ensure smooth appointment scheduling and transitions throughout the sales process.
  • Assist in maintaining appointment conversion, responsiveness, and lead management performance objectives.
• Systems Support Functions
  • Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
  • Document all customer communications, outreach efforts, appointment outcomes, and routing actions in real time to ensure visibility and continuity.

What We're Looking For

• 1–3 years of experience in customer service, call center operations, lead management, appointment setting,sales support, or a related customer-facing role preferred
• High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Why Join Culligan?

Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including:

• Medical, Dental and Vision insurance
• 401(K) retirement plan
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

Equal Opportunity Statement

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.

The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.

Culligan by WaterCo is an Equal Opportunity Employer.