Lead Catcher - WA, OR, CA Based Remote

culliganalabama; Portland (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

Culligan by WaterCo is seeking a Lead Catcher to manage inbound inquiries and perform outbound outreach, maximizing appointment opportunities. You will own customer interactions through timely follow-up and accurate resolution of inquiries while maintaining professionalism and a high-quality customer experience.

Collaborating with Regional Sales Coordinators and Household Sales Representatives, you will ensure smooth appointment scheduling, document all customer communications in Salesforce, and

Qualifications

• 1–3 years of experience in customer service, call center operations, lead management, appointment setting, sales support, or related role preferred
• High school diploma or GED; Associate's or Bachelor's degree in Business/Operations preferred
• Proficiency in MS Word and Excel; experience with Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks, and adapt in a dynamic environment

Responsibilities

• Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities
• Follow outreach standards, cadences, and workflows for consistency and effectiveness
• Own customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries
• Build trust and maintain high-quality customer experience through professionalism and responsiveness
• Demonstrate persistence and disciplined follow-up to re-engage prospects and advance sales opportunities
• Guide customers through qualification and appointment-setting while balancing needs with business objectives
• Lead Qualification & Appointment Validation and Scheduling: Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other tools
• Confirm customer interest, appointment details, and qualification requirements prior to the consultation
• Meet lead-to-appointment conversion and responsiveness targets
• Sales Pipeline & Team Support: Partner with Regional Sales Coordinators and Household Sales Reps for scheduling and transitions
• Assist in maintaining appointment conversion, responsiveness, and lead management performance
• Systems Support Functions: Maintain accurate customer records in Salesforce; document communications, outreach, outcomes, and routing actions in real time

Skills

Customer service

Lead management

Appointment setting

Communication skills

Organization skills

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Salesforce or similar systems

Microsoft Word & Excel

IFS

Job description

Join Culligan by WaterCo as a Lead Catcher!

Must reside in WA, OR, or CA.

Key Responsibilities

Manage inbound inquiries and conduct outbound outreach to new, aged, and previously canceled leads to maximize appointment opportunities.

• Follow established outreach standards, communication cadences, and engagement workflows to ensure consistency and effectiveness.
• Take ownership of customer interactions through appointment confirmation, timely follow-up, and accurate resolution of inquiries.
• Build trust and maintain a high-quality customer experience through professionalism, responsiveness, and effective communication.
• Demonstrate persistence, resilience, and disciplined follow-up to re-engage prospects and advance sales opportunities.
• Confidently guide customers through qualification and appointment-setting while balancing customer needs with business objectives.

What You'll Do:

• Lead Qualification & Appointment Validation and Scheduling
  • Validate consultations scheduled through AI booking assistants, online scheduling platforms, and other automated tools.
  • Confirm customer interest, appointment details, and qualification requirements prior to the consultation.
  • Meet designated lead-to-appointment conversion and responsiveness targets.
• Sales Pipeline & Team Support
  • Partner closely with Regional Sales Coordinators and Household Sales Representatives to ensure smooth appointment scheduling and transitions throughout the sales process.
  • Assist in maintaining appointment conversion, responsiveness, and lead management performance objectives.
  • Systems Support Functions
    • Maintain accurate, comprehensive customer records in Salesforce, including scheduling details, lead dispositions, customer interactions, and engagement activities.
    • Document all customer communications, outreach efforts, appointment outcomes, and routing actions in real time to ensure visibility and continuity.

  What We're Looking for:

  • 1–3 years of experience in customer service, call center operations, lead management, appointment setting,sales support, or a related customer-facing role preferred
  • High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
  • Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
  • Strong communication and organizational skills
  • Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

  Why Join Culligan?

  Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including:

  • Medical, Dental and Vision insurance
  • 401(K) retirement plan
  • Exclusive Culligan Product Discounts
  • Paid Time Off (PTO)

  Equal Opportunity Statement:

  Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

  Culligan has over 80 years of experience in the design and distribution of water treatment systems for residential, commercial and industrial applications. We received the Good Housekeeping Seal and Consumer Digest “Best Buy” rating, plus the famous iconic “Hey Culligan Man” tagline. Culligan leads the industry in service, support and product innovation since introducing the first water softener in 1936 with over 800 dealers worldwide and offices in over 90 countries.

  The company is strong, profitable, and well-positioned in the market with focus on strategic growth initiatives. The business is expanding in previously under-serviced segments, growing revenue both domestically and abroad, and generating higher-levels of profitability.

  Culligan by WaterCo is an Equal Opportunity Employer.

  #GEN