Lead Program Supervisor - Community Services

VOALA; West Covina (CA); Hybrid; USD 41,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement benefits

Job summary

Volunteers of America Los Angeles seeks a Program Supervisor II to support program staff in achieving contractual goals and KPI targets. The role involves supervising staff, coordinating service delivery, and ensuring data quality and compliant processes across daily operations.

The position emphasizes on-site work, engagement with community partners, and adherence to mandated reporting requirements, with competitive benefits and a pay rate of $29.88–$31.45 per hour.

Qualifications

• Minimum 2 years supervisory experience in social services or related fields.
• Associate's degree or combination of education and experience.
• Ability to pass background checks and maintain required clearances.

Responsibilities

• Oversee day-to-day program operations and staff supervision.
• Coordinate intake, service plans and delivery of services.
• Monitor progress toward contractual KPIs and maintain accurate records.
• Conduct weekly case conferences and ensure client records are complete.
• Train and mentor staff; ensure compliance with policies and procedures.

Skills

Supervisory experience

Program coordination

Data quality

Note taking

Education

Associate's degree

Job description

Volunteers of America Los Angeles seeks a Program Supervisor II to support program staff in achieving contractual goals and KPI targets. The role involves supervising staff, coordinating service delivery, and ensuring data quality and compliant processes across daily operations.

The position emphasizes on-site work, engagement with community partners, and adherence to mandated reporting requirements, with competitive benefits and a pay rate of $29.88–$31.45 per hour.