Lead Production Support Engineer — AWS & Linux

Prairie Consulting Services; Chicago (IL); Hybrid; USD 68,000 - 97,000; Full time

Job summary

Prairie Consulting Services is seeking a Senior AWS/Linux Production Support Engineer in Downtown Chicago with a hybrid on-site schedule. The role focuses on production, application, and platform support, owning issues and coordinating across AWS/Linux/security and application teams.

You will manage a global production environment for a financial services client, troubleshoot AWS/Linux production issues, participate in CI/CD, IaC with Terraform, and drive process improvements with

Qualifications

• 8+ years of hands-on AWS experience.
• Deep understanding of AWS infra and production troubleshooting.
• Hands-on with EC2, VPC, Security Groups and AWS networking.
• Production/support experience in a business-critical environment.
• Linux patching and vulnerability management experience.
• Strong incident troubleshooting and root-cause analysis.
• Experience with Terraform / IaC.
• Familiarity with CI/CD and GitLab, GitHub or Azure DevOps.
• Excellent documentation and process improvement skills.
• Strong communication and ownership of production issues.

Responsibilities

• Own day-to-day administration and support of the AWS production environment.
• Troubleshoot application, Linux and AWS infrastructure issues.
• Administer AWS services including EC2, VPC, S3 and related services.
• Perform Linux server patching, reboots and vulnerability remediation.
• Respond to and coordinate production incidents.
• Manage production vulnerabilities and remediation activities.
• Support production deployments and CI/CD processes.
• Work within a Terraform / Infrastructure as Code environment.
• Partner with Development, Product and Operations teams.
• Improve production support processes, runbooks and technical documentation.
• Help drive further integration with ServiceNow.
• Participate in occasional DR testing and month-end production support.
• Help establish processes as the team moves toward a global production support model.

Skills

AWS experience

Linux

Production support

Incident troubleshooting

Documentation

Communication

Ownership

Tools

Terraform

GitLab

GitHub

Azure DevOps

ServiceNow

Job description

Prairie Consulting Services is seeking a Senior AWS/Linux Production Support Engineer in Downtown Chicago with a hybrid on-site schedule. The role focuses on production, application, and platform support, owning issues and coordinating across AWS/Linux/security and application teams.

You will manage a global production environment for a financial services client, troubleshoot AWS/Linux production issues, participate in CI/CD, IaC with Terraform, and drive process improvements with