Senior Lead Software Support — Production & ITSM

Northern Trust Corp

Chicago, Northern (IL, KY)

Hybrid

USD 96,000 - 162,000

Full time

14 days+

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Benefits offered by this job

401k + pension

Health and welfare benefits

Paid time off

Parental leave

Bonus program

Job summary

Northern Trust Corp is seeking a Senior Lead, Software Support in Chicago, IL. You will provide senior production support for critical financial applications, ensuring stability, availability and SLA adherence across global regions.

The role requires strong ITSM, incident management, and cross-functional leadership to drive operational resilience. The ideal candidate has 10+ years in financial services support, experience with DataStage, SQL/Oracle, Linux/Windows, and cloud/DevOps practices.

Qualifications

Strong experience in application production support across mainframe, distributed and data platforms.
Excellent knowledge of enterprise communication, collaboration and automation tools such as Microsoft 365 and Power Platform.
Excellent understanding of IT Service Management, change management, incident management, ticket workflows and escalation practices.
Experience using ServiceNow for incident, problem and change management activities.
Practical knowledge of DataStage, ETL job support, investigation and remediation.

Responsibilities

Provide senior level production support for critical Accounting and Fund Administration applications, ensuring stability and SLA adherence.
Investigate, analyze and resolve complex production incidents with cross-functional teams.
Lead and mentor team members; advise on tooling and scripting for stability.
Oversee cross functional activities like defect remediation and change scheduling.
Engage with senior stakeholders to provide updates and recommendations.